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What you can expect

Our operatives and contractors must, whenever working within tenants’ homes:

  • park considerately
  • wear and display photo identification
  • be polite and courteous and behave in a professional manner
  • leave the working area clean and tidy removing rubbish generated daily
  • use personal information and data in line with GDPR (General Data Protection Regulations) guidelines
  • take care with any possessions and protect both inside furnishing and gardens from damage
    minimise noise and disruption as far as possible
  • adhere to all current health safety and environmental legislation
  • treat residents of all races, ages, religions, gender, sexual orientation and disabilities equally and fairly
  • keep the clients home secure
  • explain what has been done and make notes on any follow up works as required before leaving
  • avoid accidental communication (finger pointing, crossing arms, sudden or quick movements, rolling eyes etc.)
  • explain any health and safety issues arising from the works

They should not:

  • smoke or vape in or around the home
  • drink alcohol or use any illegal substances
  • use the customer’s toilet without permission
  • interrupt supplies without checking with the customer
  • let strangers into the property
  • play music from any device
  • use jargon, slang or terms of endearment
  • move items without your permission
  • block access routes without agreement
  • take photos of work without permission
  • leave doors or windows open unless specifically agreed beforehand
  • accept gifts or other inducements
Last reviewed: