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Is it an emergency?

We consider emergency repairs to be anything that poses immediate danger to your safety or major damage to your property. In these instances, please call us immediately on 01453 766 321. 

Our office hours are:

  • 08:45am to 17:00 Monday to Thursday
  • 08:45 to 16:30 Friday

For out of hours' emergencies, please call 01453 222 104.

If you think you have a gas leak, please contact Wales & West straight away on 0800 111 999.

You should also:

  • open all doors and windows
  • switch off the gas supply at the mains
  • check if the pilot light has gone out. If any gas appliances have been left on, turn them off.  If the pilot light is still on and your gas appliances are off, there may be a gas escape
  • do not switch lights on or off, use doorbells, mobile phones or any other electrical appliances
  • do not smoke, light a match or any other kind of naked flame
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