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Our responsibilities to you

We must do the following:

  • Maintain the structure and outside of your property, the services to the building, and all shared areas of the building and estate, including any communal entry doors.
  • Ensure that the building is insured against damage, loss or vandalism (this does not include the contents of your flat) and give you a summary of buildings insurance cover
  • Ensure service charges re reasonable and explain how we have worked them out
  • Consult you before carrying out any Major Work costing more than £250 for each flat in a block
  • Consult you before entering into a long term agreement (more than 12 months) which may cost you over £100 in any one year
  • Respect your right to live in and enjoy your home
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