Housing Online

Services available

• Make a payment
• View a Statement
• See your payment schedule
• View account details
• Register for a Direct Debit    

• View current and former tenancies
• Give notice to terminate your tenancy
• Update your tenancy termination date
• Upload documents

• Provide your National Insurance Number
• Update your marital status
• Advise of any disabilities

• Update email address and contact telephone numbers
• Ask for documents in a different language or large print
• Provide Next of Kin or Support Worker contact details

• Upload documents 
• View previously uploaded documents

• Complete any surveys you have been sent

• Raise an enquiry or contact the team
• Request a key fob
• Raise a mutual exchange query

• Report a non-emergency repair

• Record dog fouling
• Notify us of flytipping
• Report noise nuisance

FAQs

This section provides answers to frequently asked questions, along with guidance to help resolve common issues

If you are unable to find the information you need and require further assistance, please contact us at housing.onlinesupport@stroud.gov.uk 

Menu: Don't know reference number | Not received an account validation email | Forgotten password

Login details are incorrect

If you see an error stating that your login details are incorrect, please try resetting your password before getting in touch with us.

Please note that your account will be temporarily locked for 5 minutes after 6 consecutive unsuccessful login attempts.

If the issue persists, please contact housing.onlinesupport@stroud.gov.uk for further assistance.

Don’t know my Reference Number

You can usually find your tenancy or rent reference number on any correspondence or statements we’ve sent to you.

A tenancy reference is made up of 6 digits, while a rent reference is 9 digits long and begins with 50.

The link in the verification email doesn’t load the registration page

The link within the verification email expires within 1 hour. If clicked after 1 hour, it will not work.

Please retry to register and ensure you click on the most recent email received.

Not received an account validation email

If you’ve registered for a Housing Online account but haven’t received a validation email, please check your junk or spam folders, or search for an email from “noreply@stroud.gov.uk”.

If you’re still unable to locate the email, please email housing.onlinesupport@stroud.gov.uk for further assistance.

Forgotten password

If you’ve forgotten your password, please select the “Forgotten password” link located on the login page. You’ll need to provide the email address used to register your account so we can send you a password reset link.

Important: The reset link is only valid for one hour. If the link has expired or doesn’t work, you can return to the Housing Online login page and request a new one.

Not receiving password reset email

If you’ve registered for a Housing Online account but haven’t received a password reset email, please check your junk or spam folders, or search for an email from “noreply@stroud.gov.uk”.

If you’re still unable to find the email, please email housing.onlinesupport@stroud.gov.uk for further assistance.

Forgotten Memorable Answer

If you’ve forgotten the answer to your memorable question, please email housing.onlinesupport@stroud.gov.uk. They will arrange for your answer to be reset, which will trigger an email to be sent to you.

Please note, this process may take up to two working days.

You will then receive an email containing a link. By following this link, you’ll be prompted to choose a new memorable question and answer.

Date Formatting

The system requires all dates to be entered in the following format: DD/MM/YYY. For example, 17 August 1980 should be entered as 17/08/1980.

In most cases, a calendar icon is available—clicking this will open a date picker for you to select the correct date. We recommend using this option where possible.

If you need to enter the date manually, please ensure it follows the correct format, including the use of hyphens (-).

How can I make a payment?

Select "My Accounts" on the Home page. By using the dropdown "Actions" button, you can select "Make a Payment" which will direct you through to the secure payment page.

How can report a repair?

If you are a tenant, you can report non-emergency repairs through:

• "Report a Repair" option on the front page of Housing Online
• Calling us on 01453 766321
• Texting us on 07984442968 and starting your text with the word REPAIRS

When reporting a repair, please give as much information as possible about the problem you are reporting.

For information on emergency repairs, view the following information here

User guides

User guides and videos are step-by-step manuals designed to help navigate through the Housing Online portal.

Registering and Logging in