Complaints and feedback
Complaints and feedback
Here you will find our policy and associated documents to let you know how we will manage your complaints and feedback. To provide a compliment or general feedback please use our online form or contact us. You can also contact us to make a complaint if you do not want to use the form above.
At the bottom of this page you will find interactive reports for different areas of our complaints management.
- Complaints And Feedback Policy (267 KB)
- Complaints Policy Flowchart (191 KB)
- Policy On Unacceptable Behaviour By Complainants (481 KB)
- Complaints about Councillors Form (28 KB)
We will do everything we can to resolve your complaint but if you remain dissatisfied after we have thoroughly investigated the issue you may have the right to escalate your complaint to the relevant Ombudsman service.
For most Council services you will be directed to the Local Government Ombudsman. For more information you can visit lgo.org.uk or phone 0300 061 0614.
The Local Government Ombudsman's annual report on complaints investigated about Stroud District Council along with the letter containing the Ombudsman's reflections on these can be download here.
You can view the annual letters and further information about Stroud District Councils Ombudsman complaint performance on the LGO's website.
We will do everything we can to resolve your complaint but if you remain dissatisfied after we have thoroughly investigated the issue you may have the right to escalate your complaint to the relevant Ombudsman service.
Council owned social housing complaints are escalated to the Housing Ombudsman. For more information you can visit housing-ombudsman.org.uk or phone 0300 111 3000.
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