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Report a missed bin collection

If your bin or container has not been emptied on the day your collection is due, you can report it online. 

Service Updates

BOX LANE, BOX VILLAGE - ROAD CLOSURE

Letters have been hand-delivered to all residents whose waste collections are affected by the road closure. The letter explains the temporary collection arrangements in place during this period. If you believe you should have received a letter but did not, please contact recycling@stroud.gov.uk

Refuse was not collected from Chapel Lane due to vehicles blocking access of the dropped kerb. Collections will be completed Thursday 5th March.

Refuse was not collected from Bourne Estate, Thrupp due to road works blocking access. Collections will be attempted Thursday 5th March. 

We apologise for any inconvenience caused and thank you for your patience and understanding.

Before you report a missed bin:

  • Check any service updates above.
  • Is it your bin collection day? You can find your collection day and printable collection calendar, via My House.
  • Did you leave your bin in the right place? Bins should be placed at the edge of your property (where gates or drives meet the pavement) unless you have an assisted collection.
  • Was your bin out in time? Collections start from 6:00am. 
  • Missed bins should be reported within 2 days of the scheduled collection.
  • Bad weather - Inclement weather such as snow and ice may mean that it is unsafe for bin crews to leave the depot. However, unless otherwise instructed by the Council, please leave your bin/containers out as normal and we will empty them as soon as we are able.

 

 Report a missed bin collection form

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