Report a missed bin collection
If your bin or container have not been emptied on the day your collection is due, you can report it online.
UPDATE – 2PM, 13th January -Eros Close and Erin Park, Lightpill
Severn Trent are carrying out tarmacking today (13th January). To allow sufficient time for the surface to set, we now will return on Thursday 15th January to collect recycling.
We apologise for any inconvenience and appreciate your understanding.
Refuse and food waste crews were unable to access Cowcombe Lane today due to a road closure. Please represent refuse at the next scheduled collection on Wednesday 28th January. Up to an additional 3 black bags can be presented for collection alongside your bin. Food waste crews will attempt collections as scheduled next week.
Before you report a missed bin:
- Check any service updates above
- Is it your bin collection day? Please refer to your new calendar or you can find your collection day
- Did you leave your bin in the right place? Bins should be placed at the edge of your property (where gates or drives meet the pavement) unless you have an assisted collection
- Was your bin out in time? Collections start from 6:00am.
- Missed bins should be reported within 2 days of the scheduled collection.
- Bad weather. Inclement weather such as snow and ice may mean that it is unsafe for bin crews to leave the depot. However unless otherwise instructed by the council, please leave your bin/containers out as normal and we will empty it as soon as we are able
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