Missed communal bin collections
This may be due to a problem with the way your bins are being used or stored. Our collection crews are only able to empty bins that are presented correctly with the lid closed. If the bin lid is open, or if there is an amount of side waste/flytipping blocking access to the bin(s), the crews will not be able to empty them. Also, please ensure that the bin store is unlocked by 6am on collection day to enable crews to access the bins.
If the communal bins are overfilled, or if your bin store is in a mess, please refer this problem to your management agent who will need to make arrangements to dispose of any excess waste before our crews return on the next collection day.