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Report a missed bin collection

If your bin or container have not been emptied on the day your collection is due, you can report it online.

SERVICE UPDATE

 

We apologise for any inconvenience experienced during this time

We are putting additional resource in place over the coming days and hope to return to outstanding collections as soon as possible

 PLEASE LEAVE YOUR RECEPTACLES OUT FOR COLLECTION

Thank you for your patience

Recycling was not collected Tuesday 19th October in the following areas, please leave your containers out, we aim to return by the end of Wednesday 20th October.

Ryalls Lane, Slimbridge

Longaston Lane, Slimbridge

Breadstone, GL13 9HF

Recycling was not collect on Friday 15th October , please leave your containers out we aim to return by the end of Wednesday 20th October.

Northfields, Stinchcombe

Kitts Green, Alkington

Lower House Lane, North Nibley

Stinchcombe Village area

Lower Wick area

Barrs Lane, North Nibley

Frog Lane, North Nibley

The Street, North Nibley

Innocks Estate, North Nibley

Lower House Lane, North Nibley

Stancombe View, North Nibley

Recycling was not collected from roads below on Thursday 14th October, collections will be completed by close of Wednesday 20th October, please leave your containers out for collection

Queens Drive, Cashes Green

Stanton Road, Cashes Green

Kingley Road, Cashes Green

Sunnyhill, Cashes Green

Mosley Road, Cashes Green

Princes Road, Cashes Green

Refuse and Garden waste was not collected from Dark Lane, Nailsworth, on 13th October due to a road closure, works are due to be finished before your next garden/refuse collection.  Please take your containers in and re-present on your next scheduled collection, we will take up to 3 bags of side waste on your next scheduled collection.

 

                                                                                                                            

Report a missed collection

Before you report a missed bin:

  • Check any service updates above
  • Is it your bin collection day? Please refer to your new calendar or you can find your collection day.
  • Did you leave your bin in the right place? Bins should be placed at the edge of your property (where gates or drives meet the pavement) unless you have an assisted collection
  •  Was you bin out in time? Collections start from 6:00am. 
  • Missed collections should only be reported after 4pm on your collection day.
  • Missed bins should be reported within 2 days of the scheduled collection.
  • Bad weather. Inclement weather such as snow and ice may mean that it is unsafe for bin crews to leave the depot. However unless otherwise instructed by the council, please leave your bin/containers out as normal and we will empty it as soon as we are able.

Report a missed bin collection form

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