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Report a missed bin collection

If your bin or container have not been emptied on the day your collection is due, you can report it online.


Our collection teams were unable to collect recycling from the following areas

Upthorpe - due to overgrown hedges




We could not collect food and refuse due to a road closure in

Alkington Lane, Berkeley

Please re-present your food and refuse on the next scheduled collection and we will take extra on the next collection.


We apologise any inconvenience.


Report a missed collection

Before you report a missed bin:

  • Check any service updates above
  • Is it your bin collection day? Please refer to your new calendar or you can find your collection day.
  • Did you leave your bin in the right place? Bins should be placed at the edge of your property (where gates or drives meet the pavement) unless you have an assisted collection
  •  Was you bin out in time? Collections start from 6:00am. 
  • Missed collections should only be reported after 4pm on your collection day.
  • Missed bins should be reported within 2 days of the scheduled collection.
  • Bad weather. Inclement weather such as snow and ice may mean that it is unsafe for bin crews to leave the depot. However unless otherwise instructed by the council, please leave your bin/containers out as normal and we will empty it as soon as we are able.

Report a missed bin collection form

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