Report a missed bin collection
If your bin or container has not been emptied on the day your collection is due, you can report it online.
Service Updates
- Recycling crews were unable to collect from the following roads due to road works blocking access:
LEWISTON CLOSE
LEWISTON ROAD
Please represent recycling at the next scheduled collection on Thursday 5th February. Excess recycling can be presented alongside your bin in an open topped container of a similar size to the recycling box. Please ensure paper and cardboard is still separated from the mixed recycling.
- Some refuse collections remain outstanding from LONGASTON LANE due to access issues, outstanding collections will be completed by the end of Monday 2nd February.
- Recycling was not collected from SKIVERALLS CHALFORD due to blocked access. Collections with be attempted again on Thursday 29th January.
- Recycling was not collected from NURSERY DRIVE due to emergency road works. Collection will be attempted again on Tuesday 3rd February.
We apologise for any inconvenience caused and thank you for your patience and understanding.
Before you report a missed bin:
- Check any service updates above.
- Is it your bin collection day? You can find your collection day and printable collection calendar, via My House.
- Did you leave your bin in the right place? Bins should be placed at the edge of your property (where gates or drives meet the pavement) unless you have an assisted collection.
- Was your bin out in time? Collections start from 6:00am.
- Missed bins should be reported within 2 days of the scheduled collection.
- Bad weather - Inclement weather such as snow and ice may mean that it is unsafe for bin crews to leave the depot. However, unless otherwise instructed by the Council, please leave your bin/containers out as normal and we will empty them as soon as we are able.
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