Compliments, Feedback and Complaints
Compliments, Comments and Complaints
We value all feedback as it helps us to improve the services we provide to you. We track all feedback across the organisation. Types of feedback are:
- compliments - these tell us you're happy with our service, a team or member of staff
- comments - these tell us how we can do better and help to improve and focus on your needs
- complaints - these let us know if something has gone wrong so we can fix it quickly, fairly and thoroughly
Our online form is the best way to make a comment, compliment or complaint about any council service. It's available 24 hours a day and helps us to direct everything you've told us to the right team quickly.
Do not use this form for:
- matters relating to highways, including potholes, social care, or children's services, please contact Gloucestershire County Council
- feedback relating to a Councillor, please contact the monitoring officer
To provide general feedback, give us a compliment or make a complaint please
You can also contact us to make a complaint if you do not want to use the form above.
Here you will find our policy and associated documents to let you know how we will manage your complaints and feedback.
At the bottom of this page you will find interactive reports for different areas of our complaints management.
- Complaints And Feedback Policy (390 KB)
- Complaints Policy Flowchart (191 KB)
- Complaints about Councillors Form (28 KB)
- Unacceptable Customer Behaviour Policy 2026 (202 KB)
We will do everything we can to resolve your complaint but if you remain dissatisfied after we have thoroughly investigated the issue you may have the right to escalate your complaint to the relevant Ombudsman service.
For most Council services you will be directed to the Local Government Ombudsman. For more information you can visit lgo.org.uk or phone 0300 061 0614.
The Local Government Ombudsman's annual report on complaints investigated about Stroud District Council along with the letter containing the Ombudsman's reflections on these can be download here.
You can view the annual letters and further information about Stroud District Councils Ombudsman complaint performance on the LGO's website.
We will do everything we can to resolve your complaint but if you remain dissatisfied after we have thoroughly investigated the issue you may have the right to escalate your complaint to the relevant Ombudsman service.
Council owned social housing complaints are escalated to the Housing Ombudsman. For more information you can visit housing-ombudsman.org.uk or phone 0300 111 3000.
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