Complaints and Feedback Policy
Here you will find our policy and associated documents to let you know how we will manage your complaints and feedback.
Complaints and Feedback Policy and Procedure
- Complaints and Feedback Policy
- Complaints & Feedback Policy - Complaints Flowchart
- Policy on Unacceptable Behaviour by Complainants
We will do everything we can to resolve your complaint but if you remain dissatisfied after we have thoroughly investigated the issue you may have the right to escalate your complaint to the relevant Ombudsman service.
Local Government and Social Care Ombudsman
For most Council services you will be directed to the Local Government Ombudsman. For more information you can visit lgo.org.uk or phone 0300 061 0614
Council owned social housing complaints are escalated to the Housing Ombudsman. For more information you can visit housing-ombudsman.org.uk or phone 0300 111 3000