Careline

In this section

Careline is an effective way of getting help quickly and efficiently 24 hours a day, 365 days a year. A small pendant is worn around the neck or on a wrist-strap. This is linked to a special unit - the Careline.

What is a Careline?

How does it work?

By pressing the pendant a signal is sent to the Careline, which will then dial automatically to the Careline Monitoring Centre, which allows help to be called quickly in the event of a fall, accident or even if you are feeling unwell. Your pre-programmed personal details will come up on a computer screen and a fully-trained operator will be able to talk to you through a powerful speaker and listen to you through a sensitive microphone.

How will they help me?

The Careline Monitoring Centre will quickly establish what assistance you require and contact the most appropriate person. This may be a family member or friend from your careline emergency contacts, or emergency services. The Careline Monitoring Centre Staff will check in with you until help arrives.

Standard Pendant
The Standard Pendant is worn around the neck or on the wrist by the user to allow an emergency alarm call to be made from anywhere in or around the home. An alarm call is made by simply pressing the button once to activate. A flashing LED light reassures the user the call has been made. The pendant is linked to a special unit - the Careline - which plugs into a power socket. It may also be connected using an ethernet cable if signal is poor in your area.

Standard Pendant

The Standard Pendant is worn around the neck or on the wrist by the user to allow an emergency alarm call to be made from anywhere in or around the home.

An alarm call is made by simply pressing the button once to activate. A flashing LED light reassures the user the call has been made.

The pendant is linked to a special unit - the Careline - which plugs into a power socket. It may also be connected using an ethernet cable if signal is poor in your area.

What does it cost?

Item	Cost
One-off administration charge (base unit and standard pendant)	£51.00
Monthly rental (includes 1 unit and 1 standard pendant)	£19.17 + VAT*
Annual rental (includes 1 unit and 1 standard pendant)	£230.00 + VAT*

Additional Charges

Item	Cost
Standard pendant for a second resident at the same property	£59.00 (£49.00 with VAT exemption)
A lost or damaged pendant	£59.00 (£49.00 with VAT exemption)

* VAT may not apply if you are eligible for VAT exemption.

The monthly rental charge includes:

Hire of a Careline base unit and pendant.
Maintenance and repair of the unit and pendant by contacting us on 01453 766321 or by pressing your pendant.
24-hour, 7-day-a-week monitoring service from the Control Room.

Payments

Charges can be paid by:

Monthly Direct Debit.
Annual Direct Debit, pro rata for the remaining months of the financial year, then collected every April.

*VAT is charged at 20% unless the customer is eligible for exemption on health grounds.

VAT Exemption

A VAT Exemption can be claimed if you are ‘chronically sick or disabled’ and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.

You can find out more from the GOV.UK or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.

If you feel you may qualify for an exemption please complete this form.