Careline
Careline is an effective way of getting help quickly and efficiently 24 hours a day, 365 days a year. A small pendant is worn around the neck or on a wrist-strap. This is linked to a special unit - the Careline.
How does Careline work?
By pressing the pendant a signal is sent to the Careline, which will then dial automatically to the Control Room, which allows help to be called quickly in the event of a fall, accident or even if you are feeling unwell. Your pre-programmed personal details will come up on a computer screen and a fully-trained operator will be able to talk to you through a powerful speaker and listen to you through a sensitive microphone.
What happens when you need help?
The Control Room will quickly establish what assistance you require and contact the most appropriate person. This may be a family member or friend from your Careline Emergency Contacts, or emergency services. The Control Room Staff will check in with you until help arrives.
Choose the right pendant for you
|
Standard Pendant |
Dynamic Wrist Worn Falls Detector |
|---|---|
The Standard Pendant is worn around the neck or on the wrist, An alarm call is made by pressing the button once to activate. A flashing LED light reassures the user that the call has been made. |
Still a pressable pendant worn on the wrist, the Dynamic Falls Detector also monitors the user's day to day activity and automatically adjusts sensitivity of the device to optimise ability to detect a fall. IMPORTANT: due to the complex nature of falls it may not be possible for the Falls Detector to automatically detect all falls. Users should be advised that if they are able, to press the button on the Falls Detector if they need help. View the Falls Detector information page here. Please contact us if you would like to discuss the Falls Detector. |
What does it cost?
| Item | Cost |
|---|---|
| One-off administration charge (base unit and standard pendant) | £51.00 |
| Dynamic wrist worn Falls Detector (additional one-off charge at sign up) | £52.00 + VAT* |
| Monthly rental (includes 1 unit and 1 standard pendant) | £19.17 + VAT* |
| Annual rental (includes 1 unit and 1 standard pendant) | £230.00 + VAT* |
Additional Charges
| Item | Cost |
|---|---|
| Standard pendant for a second resident at the same property | £59.00 (£49.00 with VAT exemption) |
| Replacement standard pendant (lost or damaged) | £59.00 (£49.00 with VAT exemption) |
| Replacement or additional Dynamic wrist worn Falls Detector | £131.00 (£110.00 with VAT exemption) |
* VAT may not apply if you are eligible for VAT exemption.
The monthly rental charge includes:
- Hire of a Careline base unit and pendant.
- Maintenance and repair of the unit and pendant by contacting us on 01453 766321 or by pressing your pendant.
- 24-hour, 7-day-a-week monitoring service from the Control Room.
Payments
Charges can be paid by:
- Monthly Direct Debit.
- Annual Direct Debit, pro rata for the remaining months of the financial year, then collected every April.
*VAT is charged at 20% unless the customer is eligible for exemption on health grounds.
VAT Exemption
A VAT Exemption can be claimed if you are ‘chronically sick or disabled’ and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the GOV.UK or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
If you feel you may qualify for an exemption please complete this form.
- VAT exemption form - Word
How to apply
Apply online below
Alternatively, call us on 01453 766321 or email careline@stroud.gov.uk and we will be happy to help.
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