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Guidance for Taxi and Private Hire passengers

How to tell if a Taxi or Private Hire Vehicle is Licensed with Stroud District Council?

Taxi Vehicle:

  • Taxis can be flagged down and can be found at the ranks in Stroud District
  • They can also be pre-booked in advance with the taxi operator
  •  They have a roof light with the word TAXI on
  •  They have a white plate affixed to the rear and a smaller version affixed to the windscreen which carry details of the expiry date, licence number and vehicle registration.

Private Hire Vehicle:

  • Must be pre-booked through a licensed operator
  • They have a yellow plate affixed to the rear and a smaller version affixed to the windscreen which carry details of the expiry date, licence number and vehicle registration.
  • They are not permitted to display a roof sign.

Taxi and Private Hire Drivers:

  • Will be wearing a Stroud District Council badge with their photo, badge number, name and expiry
  • They should display a second driver badge on their dashboard or somewhere at the front of the vehicle
  • All Stroud District Council licensed drivers undergo regular checks to make sure they are suitable to carry members of the public

Benefits of Pre-booking a Taxi/Private Hire Vehicle:

  • Arranged safe travel home without having to wait if there aren’t any taxis on a rank
  • Arrange a safe meeting point to be picked up at
  • Requesting at the time of booking what the fare is likely to be

How to be safe in a Taxi/Private Hire Vehicle:

  • Confirm the booking with the driver when the vehicle arrives
  • Note the licence number down from the plate on the rear of the vehicle or the disc showing inside the front windscreen 
  • Sit in the back behind the driver
  • Let a third party know details of the journey you are taking

Making a Complaint

If you wish to report an issue about a taxi or private hire driver/vehicle, please provide us with as much detail as possible so that we can identify who is involved . 

Useful information to send us would be the following:

  • Your name, address and contact details
  • The plate number or vehicle registration
  • A full description of the issue/incident and any witnesses
  • The date, time and location where the incident happened or your journey details
  • A description of the driver and the drivers badge number (if known)
  • Report as much detail as you can about the vehicle type, colour and any distinguishing features

You can email your complaint to licensing@stroud.gov.uk

If you need to speak to us please call us on 01453 754440

The following taxi/private hire firms have been licensed by Stroud District Council.

The following taxi companies have asked for their contact details to be on our website. Please note this is not a full list of all Taxi and Private Hire businesses licensed by Stroud District Council.    

 

A&A Taxis

Contact: Kevin Whiting

Telephone: 01453 767777

Website: www.aandataxis.co.uk

 

A1 Taxi Services

Contact: Mr Robert Shaw

Mobile: 07719 593389

Email: a1taxiservicesframpton@gmail.com

 

AAA Taxis Stroud

Contact: Stuart Woodward

Mobile: 07813 962509

Email: aaataxis-stroud@outlook.com

 

ADC Private Hire

Contact: Andrew Cox

Mobile: 07966 235775

Telephone: 01453 755707

Email: adcprivatehire@btconnect.com

 

A-One Private Hire

Contact: Brian Trinder/Sophie Shimman

Mobile: 07543 289978

Mobile: 07800 933201

Email: briantrinder@hotmail.co.uk

Wheelchair Accessible Vehicle Available

 

Apollo

Contact: Mr Kevin Gardiner

Telephone: 01453 823344/767111

Email: apollotaxisstr@aol.com

Website: www.apollotaxi.co.uk

Wheelchair Accessible Vehicle Available

 

A-Steve’s Taxi

Contact: Mr Stephen Martin Prosser

Mobile: 07980 022586

Telephone: 01452 883860

Email: sueprosser02@gmail.com

 

Black Jag Executive Chauffeur Services

Contact: Petra

Mobile: 07519862001

Email: book@blackjag.co.uk

Website: www.blackjag.co.uk

 

Cam and Dursley Taxis

Contact: Uzeyir Cetin

Mobile: 07475 313151

Email: mail@camanddursleytaxis.co.uk

Website: www.camanddursleytaxis.co.uk

 

Cashes Green Taxi Service

Contact: Clive Tomkins

Mobile: 07779 763228

Email: clivetomkins@outlook.com

 

Cheers Drive Taxis

Contact: Gavin Crilly

Mobile: 07810 638169

Telephone: 0800 2289911

Email: cheersdrivetaxis@gmail.com

 

David Pugh Private Hire + Taxi Service

Contact: David Pugh

Mobile: 07967 795096

Email: dpughchauffeuring@hotmail.co.uk

 

Dawns Taxis

Contact: Dawn

Mobile: 07423 041743

Email: dawn@dawnstaxis.com

Website: www.dawnstaxis.com

 

Frampton Private Hire

Contact: Mr Paul Groves

Mobile: 07884 492542

Telephone: 01452 757966

Email: framptonprivatehire@hotmail.com

Website: www.framptonprivatehire.co.uk

 

Galaxy Private Hire

Contact: John Jefferies

Mobile: 07796 545261

Email: john.jefferies26@talktalk.net

Website: www.galaxyprivatehire.com

 

Hop In Taxis LTD

Contact: Mr Brian Wheeler

Mobile: 07968 029724

Email: brianwheeler1968@hotmail.co.uk

 

Jenkins Taxis

Contact: A Jenkins

Telephone: 01453 542346

Email: ajmobile@jenkinstaxis.com

Wheelchair Accessible Vehicle Available

 

Lady Cars

Contact:

Mobile: 07969 963351

Telephone: 01453 299675

 

 

M C Taxi

Contact: Mustafa Cetin

Mobile: 07917 653067

Email: mcetin@live.co.uk

 

Majestic Taxi's

Contact: Mr Veshmia

Mobile: 07866 993781

 

Nigel of Nailsworth

Contact: Nigel

Mobile: 07802 432798

Email: nigel1968@icloud.com

 

Neighbours Chauffer Services

Contact: Iain Neighbour

Mobile: 07557 878115

Email: iain.neighbour3@gmail.com

Website: www.neighbourschauffeurservices.co.uk

 

Omega Private Hire Ltd

Contact: Alan Young/Elaine Young

Mobile: 07775 660297

Telephone: 01453 834688

Email: omega_privatehire@hotmail.com

 

Prestige Stroud Cars

Contact: Ali

Mobile: 07884450346

 

R K B Taxi

Contact: Roy Bunce

Mobile: 07766 252946

Email: rkbtaxi@icloud.com

 

Robert Curry

Contact: Bob

Mobile: 07715630320

Email: Marcia.curry@sky.com

Wheelchair Accessible Vehicle Available

 

Smiths Private Hire

Contact: Ollie Smith

Mobile: 07367 441672

Email: ollie@smithsprivatehire.co.uk

 

Stroud Chauffeur Services

Contact: Martin Weager

Mobile: 07808 722255

Telephone: 01453 764845

Email: martin@strouddrivingservices.co.uk

 

Stroud Taxi

Contact: Pieter-Jon Alliss

Mobile: 07854 100522

Telephone: 01453 750211

Email : piete@stroudtaxi.co.uk

Website: www.stroudtaxi.co.uk

 

Wonky’s Wheels

Contact Name: Wonky

Mobile: 07986 562691

Telephone: 01453 767878

Email: wonkyswheels@yahoo.co.uk

The following taxi/private hire firms have wheelchair accessible vehicles licensed by Stroud District Council.

The following taxi companies have wheelchair accessible vehicles and have asked for their contact details to be on our website. Please note this is not a full list of all Taxi and Private Hire businesses with wheelchair accessible vehicles licensed by Stroud District Council.

If you are a taxi or private hire business licensed by Stroud District Council with a wheelchair accessible vehicle and you want your contact details included on this page please complete the consent form and return it to the Licensing Section either by post or emailing the completed form to licensing@stroud.gov.uk.

Taxi and Private Hire Companies with Wheelchair Accessible Vehicles licensed by Stroud district Council

Company Name

Contact Information

 

 

A-One Private Hire

Contact: Brian Trinder/Sophie Shimman

Mobile: 07543 289978

Mobile: 07800 933201

Email: briantrinder@hotmail.co.uk

 

 

 

Jenkins Taxis

 

 

Contact: A Jenkins

Telephone: 01453 542346

Email: ajmobile@jenkinstaxis.com

 

ACA Taxis

Contact: Andrew Curry

Mobile: 07525 142295

Robert Curry

Contact: Bob

Mobile: 07715 630320

Email: marcia.curry@sky.com 

Scott Wyndow

Contact: Scott

Mobile:  07817 309143

Majestic Taxis

Contact: Firoz Veshmia

Mobile: 07866993781

EQUALITY ACT 2010 as amended by the Taxis and Private Hire Vehicles (Disabled Persons) Act 2022 - Wheelchair Accessible Vehicles

These Acts make it a criminal offence for drivers of designated taxi and private hire vehicles to refuse to carry passengers in standard manual wheelchairs, to fail to provide them with appropriate assistance or to charge them extra.

All drivers of taxis and private hire vehicles have a duty to carry and assist disabled passengers 

This means they must

  • Not refuse to take a person in your the vehicle because of their disability
  • Not make an extra charge for carrying a disabled passenger
  • Not leave the meter running whilst assisting a disabled passenger get in or out of the vehicle.
  • Give such mobility assistance as reasonably required.

If, when they  take a booking, the customer makes them aware  that a passenger is disabled, they have a duty to assist the passenger to identify the vehicle. Here are some examples

  • give audio directions such as phoning the customer when the vehicle has arrived
  • give visual directions such as colour and registration of the vehicle that will be arriving

A private hire operator you cannot to refuse to accept a booking or make any additional charge because the passenger is disabled.

The requirements to give mobility assistance do not apply to drivers who have a valid medical exemption certificate and are displaying a valid exemption notice. If the driver is exempt then they will have been issued with an exemption notice. This notice must be displayed in the near side window for approaching passengers and wheelchair users to see.

Any complaints about drivers or operators not meeting the above obligations should be reported to the Licensing Team who will investigate the matter. You can email us on licensing@stroud.gov.uk or ring on 01453 754440

The Equality Act 2020 puts a duty on taxi and private hire drivers to carry an assistance dog and allow them to remain with their user without making or proposing to make and additional charge for doing so.

Under the Equality Act 2020, an assistance dog is one that assists a person who has a disability. It includes guide and hearing dogs and dogs that assist their owner with other disabilities such as epilepsy, diabetes, physical mobility problems and more. 

Stroud District Council has a zero tolerance for breaches of the Equality Act 2020 in relation to Assistance dogs. All complaints from member of the public will be investigated. If a drivers refuses to take your assistance dog or will not let it travel in the vehicle with you please let us know by emailing the Licensing Team on licensing@stroud.gov.uk or ringing the Team on 01453 754440

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