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I'm a tenant and a complaint has been made against me

If you are the subject of any complaint, we will:

  • speak with you within 10 working days of the complaint being made*
  • inform you of any allegations against you and listen to your response
  • should we uphold the complaint, give you the opportunity, to rectify your behaviour and get support*
  • discuss options such as an Acceptable Behaviour Contract, mediation or other options, before taking legal action
  • write to you and give notice of any legal action we will take, with reasons
  • advise you of the likely outcome if the case is proven

*except where there is violence or the threat of violence involved, in which case we will consider taking immediate legal action without notice.

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