Tenant Satisfaction Measures

TSM Results and Reports

In line with the Social Housing Act 2024, Tenant Satisfaction Measures (TSMs) have been introduced as a way of measuring performance against the consumer standards set by the Regulator of Social Housing.  The aim of publishing the Tenant Satisfaction Measures mean our performance is more visible to tenants so they can hold us to account. To view more information about the Tenant Satisfaction Measures, please click here

Stroud District Council conducts it’s annual TSM survey every autumn. The TSMS are aimed at capturing SDC residents views on on a range of subjects including:  

• Your home
• Repairs & Maintenance
• Communication
• Neighbourhood
• Complaints
• Overall satisfaction 

The results have to be submitted to the Housing Regulator by the end of June each year. The results of other councils to a similar size of Stroud are on display, this give you the opportunity to compare how well we (your landlord) is performing in relation to other landlords.

To see our progress in the last 3 years, please click on the links below to view the results from previous years.

2025 TSM Report -  Tenant Satisfaction Measures 2024/25

2024 TSM Report - TSM Survey 2024 Report  

2023 TSM Report -  TSM Survey 2023 Report 

If you have any further questions about the TSMs, please reach out to us by using the email below:   

Resident.involvement@stroud.gov.uk