TSM Results & Reports

TSM Results and Reports

In line with the Social Housing Act 2024, Tenant Satisfaction Measures (TSMs) have been introduced as a way of measuring performance against the consumer standards set by the Regulator of Social Housing. The aim of publishing tenant satisfaction measures* (source - .gov.uk website), mean our performance is more visible to tenants so they can hold us to account.

Stroud District Council conducts it’s annual TSM survey every autumn. The TSMS are aimed at capturing SDC residents views on on a range of subjects including:

Your home
Repairs & Maintenance
Communication
Neighbourhood
Complaints
Overall satisfaction

The results have to be submitted to the Housing Regulator by the end of June each year. The results of other councils to a similar size of Stroud are on display, this give you the opportunity to compare how well we (your landlord) is performing in relation to other landlords.

Please click on the link below to read the full report from our 2024/25 tenant satisfaction measures (TSMs) survey.

*UPDATED* March 2025 - TSM Survey 2024 Report You can compare how the latest results compare to the previous year.- TSM Survey 2023 Report