Properties unsuitable for wheeled bins - use of bags/sacks

Some properties are not suitable for our wheeled bin service. If your property meets any of the following criteria, you may be required to use bags instead of bins:

• The collection vehicle cannot safely access your property, for example where access for a tail‑lift vehicle is not possible.
• There is a physical barrier that prevents wheeled bins from being moved safely to the collection point (e.g. no front access, steps, steep slopes, or only side/rear access requiring bins to be taken through the house).
• All adults at the property have a physical disability or infirmity that prevents them from safely using or moving a wheeled bin.
• Other exceptional circumstances, as requested by the resident and agreed by the Council.

A visit from a council officer may be required to assess whether the use of sacks is appropriate for your property.

How Do I Use My Bags?

Beige Bags – Refuse

If your property has been assessed as unsuitable for wheeled bins, you will be provided with a year’s supply of beige refuse sacks. These sacks replace the refuse wheeled bin.

You will receive enough sacks to present up to 3 beige bags every fortnight.
Extra sacks will NOT be collected, and we are unable to provide additional bags outside the annual supply.

What can go in your beige refuse bags:
Please check the guidance here: Beige rubbish sacks

When will I receive more beige bags?
Your next annual supply will be delivered in November/December each year.

Hessian Recycling Sacks – Mixed Recycling (Metal, Glass, Plastic)

Properties will also receive green hessian recycling sacks for mixed recycling (metal, glass, and plastic).

What can go in your green hessian sack:
Please check the guidance here: Green wheelie bin and box