Report a missed bin collection
If your bin or container has not been emptied on the day your collection is due, you can report it online.
Service updates:
1. Refuse collections from HAMPTON FIELDS were not completed due to roadworks. Collections will be carried out by close of play on Tuesday 15 September. Please leave your containers out for collection from 6:00am on Monday 14 September.
2. Refuse collections from LONGFORDS MILL were not completed due to roadworks restricting access. We are currently liaising with the contractors to establish a return collection date and will provide a further update in due course.
3. Recycling collections were not completed from the following properties on KINGS MILL LANE due to access issues: Cliffords Orchard, Culvert Cottage and Kings Mill House.
Residents are kindly asked to return their containers to their property and re-present them on their next scheduled collection day. Additional mixed recycling may be presented in a suitable open-topped container. Any additional cardboard should be flattened and cut to approximately the size of a recycling box and placed neatly underneath. Thank you for your cooperation.
4. Recycling collections were not completed from the following properties on MARLE HILL due to vehicle issues: Dove Cottage, Christmas Cottage, Fir Tree Cottage and Wembley Villa.
Residents are kindly asked to return their containers to their property and re-present them on their next scheduled collection day. Additional mixed recycling may be presented in a suitable open-topped container. Any additional cardboard should be flattened and cut to approximately the size of a recycling box and placed neatly underneath. Thank you for your cooperation.
We apologise for any inconvenience caused and thank you for your patience and understanding.
Before you report a missed bin:
- Check any service updates above.
- Is it your bin collection day? You can find your collection day and printable collection calendar, via My House.
- Did you leave your bin in the right place? Bins should be placed at the edge of your property (where gates or drives meet the pavement) unless you have an assisted collection.
- Was your bin out in time? Collections start from 6:00am.
- Missed bins should be reported within 2 days of the scheduled collection.
- Bad weather - Inclement weather such as snow and ice may mean that it is unsafe for bin crews to leave the depot. However, unless otherwise instructed by the Council, please leave your bin/containers out as normal and we will empty them as soon as we are able.
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