Report a missed bin collection
If your bin or container has not been emptied on the day your collection is due, you can report it online.
Service updates:
Box Village Update
Please continue to present your containers by 6:00am on your normal collection day, as we are working with the roadworks contractor to maintain access for collection vehicles throughout the closure.
UPDATE
Food waste was not collected from B4070 BUCKS HEAD FARM CRANHAM TO BALL CROSS THE CAMP, GL6 7ET. We have been advised that the roadworks are expected to remain in place until the end of Friday 2 October. As a result, we kindly ask residents to retrieve their food waste containers and present them again for collection on the next scheduled service date, Tuesday 6 October.
Recycling was not collected from Forwood, GL6 9AB due to road works restricting access. Collections will be attempted again on Thursday 1st October.
Refuse and garden waste was not collected from Stony Riding, GL6 8ED, due to road works restricting access. Collections will be attempted again on Thursday 1st October.
We apologise for any inconvenience caused and thank you for your cooperation and understanding.
Before you report a missed bin:
- Check any service updates above.
- Is it your bin collection day? You can find your collection day and printable collection calendar, via My House.
- Did you leave your bin in the right place? Bins should be placed at the edge of your property (where gates or drives meet the pavement) unless you have an assisted collection.
- Was your bin out in time? Collections start from 6:00am.
- Missed bins should be reported within 2 days of the scheduled collection.
- Bad weather - Inclement weather such as snow and ice may mean that it is unsafe for bin crews to leave the depot. However, unless otherwise instructed by the Council, please leave your bin/containers out as normal and we will empty them as soon as we are able.
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