Report a missed bin collection
Report a missed collection
If your bin or container has not been emptied on the day your collection is due, you can report it online.
Service updates:
Garden waste collections were not completed in the following areas. Collections will be completed Monday 10th August.
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VINEYARD LANE |
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THE CLOUD |
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MERLIN HAVEN |
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COOMBE VILLAGE COOMBE |
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WOTTON CRESCENT |
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VALLEY ROAD |
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We apologise for any inconvenience and thank you for your patience
Before you report a missed bin:
- Check any service updates above.
- Is it your bin collection day? You can find your collection day and printable collection calendar, via My House.
- Did you leave your bin in the right place? Bins should be placed at the edge of your property (where gates or drives meet the pavement) unless you have an assisted collection.
- Was your bin out in time? Collections start from 6:00am.
- Missed bins should be reported within 2 days of the scheduled collection.
- Bad weather - Inclement weather such as snow and ice may mean that it is unsafe for bin crews to leave the depot. However, unless otherwise instructed by the Council, please leave your bin/containers out as normal and we will empty them as soon as we are able.
Last reviewed: