Service Standards
As a tenant or leaseholder with Stroud District Council, you deserve a housing service that is reliable, respectful, and responsive.
We put you at the centre of everything we do, listening to your feedback and using it to improve the way we deliver services to your home and community.
Whenever you interact with our housing team, whether it’s about repairs, rent, estate management, or support, you can expect:
- Clear communication – information that is easy to understand and up to date.
- Timely action – services delivered within agreed timescales.
- Fair treatment – respect, equality, and transparency in every decision.
- Continuous improvement – learning from your experiences to make our services better.
These documents set out the standards you can expect from us and how we work to meet them.
Service Standards Documents
Aids and Adaptations Service Standard
Allocations & Lettings Service Standard
Anti Social Behaviour and Hate Incident Service Standard
Complaints and Feedback Service Standard
Domestic Abuse Service Standard
Equality and Diversity Service Standard
Estate Management Service Standard
Independent Living Service Standard
Mutual Exchange Service Standard
Planned and Cyclical Maintenance Service Standard
Rent and Income Collection Service Standard
Repairs and Maintenance Service Standard
Safety Health and Compliance Service Standard
Tenancy Management Service Standard