The Resident Engagement and Communication Strategy sets out how the Council will strengthen its relationship with tenants and leaseholders by improving the ways we listen, communicate, and involve residents in shaping housing services. It provides a clear framework for making engagement more accessible and inclusive, ensuring that residents have meaningful opportunities to share their views and influence decisions that affect their homes and communities.
The strategy also supports the Council’s responsibilities under the Social Housing Regulation Act, which places a stronger emphasis on listening to residents, responding to feedback, and demonstrating transparency and accountability. It aligns with the strengthened consumer standards and the new system of proactive regulation, where the Regulator of Social Housing expects landlords to show how they engage with tenants, learn from complaints, and use resident insight to drive service improvement.
Together, these commitments ensure that tenants’ and leaseholders’ experiences sit at the heart of how we design, review, and improve our services, and that the Council meets the higher expectations now placed on all social housing providers