Order a new bin or container

If your bin is damaged, has gone missing or you require an additional container you will need to order one.

There is a charge for delivery, but some containers are available for collection from Ebley Mill free of charge.


Cost per delivery

Max per order

Collection for free

from Ebley Mill 

Green recycling wheelie bin £10.00 1  No
Grey rubbish wheelie bin (replacement only) £10.00 1  No
Recycling box £10.00 2  Yes
Recycling bag £10.00 2  Yes
Food bin or caddy FREE 1  Yes
Beige rubbish bags (for eligible households)  FREE  N/A  N/A

How to arrange container collection from Ebley Mill

Please call in advance to ensure stock is available prior to travel.

  • Telephone: 01453 754424

How to arrange delivery of your containers

  • Telephone:
    Have your credit or debit card ready when you call. Tel: 01453 754424
  • At Ebley Mill:
    Pay by cash or card at the Council offices - We do not accept cheques

Opening hours:
Monday to Thursday 8:45am - 5pm and Fridays 8:45am - 4:30pm.

We aim to deliver within 10 working days; however this may take longer during busy times. You do not need to be home for delivery.

Frequently asked questions

No – as the charge is only a contribution towards the costs we incur.

No – the charge applies to all residents

Before you contact us we recommend that you:

  • search your local area thoroughly
  • ask your neighbours if they have taken it in on your behalf
  • wait a few days as they often reappear

If your container is still missing please call us on 01453 754424 to order and pay for a replacement.

As there is an administration and delivery cost, the charge will almost always apply as published. If there is clear irrefutable evidence of damage directly caused by collection crews  the charge may be waived in exceptional circumstances.

Yes - Food bins, caddies, recycling boxes and bags can be collected free of charge with prior notice. Please call 01453 754424.

No – the crew will only collect rubbish from council issued containers.  However any additional recycling can be presented in carrier bags alongside the correct container.

  • You could put your house name or number on your containers
  • Take it back in as soon as possible after the collection

As there is an administration and delivery cost, regardless of the circumstances, the charge will apply.

  • Recycling wheelie bin – Yes you can order 1 more
  • Rubbish wheelie bin – No

Yes, we can stop the delivery; however we are unable to issue any refunds.

Please leave all containers at the property (with the exception of the garden waste bin - Please refer to your booking terms and conditions).

As there is an administration and delivery cost, regardless of the circumstances, the charge will apply.

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