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Counter Fraud, Bribery & Corruption

Counter Fraud and Enforcement Unit 

The Council is required by law to protect the public funds it administers, to prevent and detect fraud and deter bribery and corruption in all areas of the Council’s work.

The Council employs dedicated Counter Fraud and Enforcement Officers to investigate allegations of fraud and abuse and to assist in maximising revenue and loss avoidance.

The Counter Fraud and Enforcement Unit is a shared service which provides specialist officers to investigate all allegations of internal and external fraud. This can include abuse and misconduct by staff or Councillors as well as external attempts by the general public; such as housing and tenancy fraud, council tax support and discount fraud, misuse of grant funding and other acts causing financial loss to the Council.

In addition, the Counter Fraud and Enforcement Unit undertakes a wide range of enforcement activity, supporting officers within the Councils who are charged with regulatory enforcement such as environmental crime, licensing offences or breaches of planning regulations.

To find out more about what the Counter Fraud and Enforcement Unit visit www.cfeu.org.uk

Please use the following contact details for all matters relating to Cheltenham Borough Council, Cotswold District Council, Forest of Dean District Council, Stroud District Council, Tewkesbury Borough Council and West Oxfordshire District Council.

To report any allegations of fraud or misuse of public funds, for example claiming false Council Tax discounts, Business Rates avoidance, benefit fraud, false housing applications, the subletting of a social housing property or any false application for financial assistance you can:

  • Fill in a referral form here or;
  • Phone the fraud hotline in confidence on 01242 264215 or;
  • Write to: Counter Fraud and Enforcement Unit, Cheltenham Borough Council, Municipal Offices, Promenade, Cheltenham, GL50 9SA.
  • E-mail fraud.referrals@cotswold.gov.uk

You can also use the above contact details to report any concerns relating to Council staff or Councillors.

All reports will be investigated and any information provided will be treated as strictly confidential. 

You can make anonymous reports however, to enable us to obtain further information please supply contact information which will be treated confidentially.

RIPA regulates the way in which public bodies undertake surveillance, both directly and online, and use covert human intelligence sources (undercover officers).  It also ensures there is independent judicial oversight. 

IPA now governs communication data requests.  Communication data can include the address to which a letter is sent, the time and duration of a communication, the telephone number or email address of the originator and recipient, and the location of the device from which the communication was made. It covers electronic communications including internet access, internet telephony, instant messaging and the use of applications. It also includes postal services.  It does not include the content of any communication.  It is not lawfully possible for Council employees under any circumstances to obtain the content of communications

The Council’s Policies are based on the legislative requirements of the Regulation of Investigatory Powers Act 2000 and the Investigatory Powers Act 2016. Human rights implications are a consideration of this type of activity and this is included within the Policies to ensure that there are no breaches of an individual’s right to privacy. The Investigatory Powers Commissioner’s Office (IPCO) oversee the Council’s activities, and any complaints can be made to IPCO at https://www.ipco.org.uk/.

To view the Councils Regulation of Investigatory Powers Act 2000 Surveillance and Covert Human Intelligence Source Policy, Investigatory Powers Act 2016 Acquisition of Communications Data Policy and Policy for the use of the Internet and Social Media in Enforcement click here.

Any activity of this type must be documented and authorised by nominated officers and is reported annually to Audit Committee / Audit and Governance Committee / Audit, Compliance and Governance Committee / Audit and Standards Committee.

If you have any queries, the designated RIPA Coordinator for the Council can be contacted within the Counter Fraud and Enforcement Unit at fraud.referrals@cotswold.gov.uk

The Counter Fraud and Enforcement Unit carries out data matching exercises to help prevent and detect fraud and ensure the Council is providing efficient and cost-effective services to the public. 

Data matching involves comparing computer records held by one body or Council department against other computer records held by the same organisation or another body to either confirm records or identify inconsistencies. The data matched may contain personal information. 

The Council participates in the Cabinet Office’s National Fraud Initiative, which is a data matching exercise to help prevent and detect fraud nationwide.

The use of data by the Cabinet Office in a data matching exercise is carried out with statutory authority under Part 6 of the Local Audit and Accountability Act 2014. It does not require the consent of the individuals concerned under the Data Protection legislation. For details of the code of practice for the data matching and the Cabinet office's legal powers, please view:

In addition, the Council may also conduct its own matching of records within the Council and with partners for prevention and detection of fraud and the assessment and collection of taxes and debts.

If you would like to know more about how we use your personal information, see our privacy notice.