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Our Careline service plays a key role in helping vulnerable people or/and older people to live independently and safely in their own homes. The service can provide vital reassurance to residents and their family and friends when they need it most.

What is a Careline?

Careline is an effective way of getting help through your landline telephone line quickly and efficiently 24 hours a day, 365 days a year. A small personal radio transmitter is worn as a pendant around the neck or on a wrist-strap. This is linked to a special unit - the Careline - which plugs into a modern telephone point with an adjacent 13amp electrical socket.

How does it work?

By pressing the pendant a signal is sent to the Careline, which will then dial automatically to our Control Room. Your pre-programmed personal details will come up on a computer screen and a fully-trained operator will be able to talk to you through a powerful speaker and listen to you through a sensitive microphone.

How will they help me?

The Control Room will quickly establish what assistance you require i.e. an Ambulance, Doctor, or perhaps one of your nominated contacts (neighbour, friend or a family member who ideally holds a key to your property). The Control Room Staff will stay on the line to reassure you until help arrives.

How are they available?

A Careline can be rented from us. If you would like more details, please email us at

* Due to the Coronavirus outbreak, we are able only able to offer a self installation *

The careline system is easy to install, you will be provided with an installation guide and the unit will be delivered.

The costs of the Careline service are:

Careline Unit is £3.65 per week + VAT, inclusive of monitoring and maintenance charges

Replacement or second pendants are £52.28 + VAT

- Charges are paid monthly by direct debit or they can invoiced six-monthly in arrears and can be paid by bank card over the phone or bank transfer.
- VAT is charged at 20% unless the customer is eligible for exemption on health grounds.


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