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News Release: 08 September 2023
The views of 500 residents and 200 businesses are once again being sought to help Stroud District Council improve the services it provides.
Every year we undertake consultation through 500 telephone surveys with residents, and 200 business surveys in the Stroud district to gather feedback on the council’s priorities and services.
The Annual Satisfaction Survey starts on Monday, September 11, and is conducted by a third party company on behalf of the council.
“Feedback is very important to the council because acting on it is a key way to provide better services for our residents and businesses,” said SDC Leader Catherine Braun.
To demonstrate how the council has acted on the feedback received through the 2022 consultation a 'You Said, We Did' report has been produced.
The report includes many examples of how the council has listened to and acted on feedback received through last year’s surveys. One of the main achievements has been the introduction of more online services.
After almost two thirds of residents said they would favour more online services, more have been introduced – reporting missed bin collections, booking and renewing garden waste collections, booking bulky waste collections, and booking building control inspections can now be done online. Council Tax, business rates and housing benefit claims can also be managed at My SDC Account and more online services are on their way.
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The last survey also told the Council that 77% of respondents were worried about the rising cost of living, and after £341,000 of Household Support funding was distributed between 2020 and 2022, a further £300,000 is being distributed this year.
To see some of the other ways the council has acted on your feedback, you can view the full report here: https://www.stroud.gov.uk/council-and-democracy/about-the-council/have-your-say/consultations/annual-satisfaction-and-budget-survey-2022
“We are committed to delivering high-quality local services to support our communities, protect our environment and support the local economy, and feedback from residents helps us achieve these goals,” said SDC Deputy Leader, Natalie Bennett.
In addition to the Annual Satisfaction Survey the council welcomes feedback through other channels to help inform and improve the services it provides: https://www.stroud.gov.uk/council-and-democracy/about-the-council/contact-us/complaints-and-feedback
Sign up for email alerts here. For regular social media updates from the council, follow us on Twitter, Facebook, Instagram and LinkedIn.
ENDS
BACKGROUND INFORMATION
Stroud District Council is led by a co-operative alliance of the Green, Independent Left, Community Independent and Liberal Democrat Groups.
For media inquiries contact: pressoffice@stroud.gov.uk
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