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Satisfaction with council shoots up

Published: Monday, 14 December, 2015

Councillors and staff at Stroud District Council are ending the year on a high note after the results of its latest annual budget surveys showed satisfaction levels among residents and businesses rise to their highest in recent history.

Stroud District Council leader, Geoff Wheeler, said:

‘At a time when local authorities are being squeezed, it is reassuring that we are delivering services that are valued by our population. It is encouraging that nearly 80% of residents are satisfied with our performance, despite the pressures we face. We are also pleased that our efforts to stimulate jobs and economic activity are going down well with employers.’

In recent years there has been a general upward trend in satisfaction scores for the council, however this year’s rating of 78% is the highest in the past decade. Dissatisfaction among residents is at its lowest at 6%, with16% expressing no strong opinion. Sixty-eight per cent of residents felt the council provided value for money – an increase of 11% on the previous year. Seventy-two per cent of residents agreed that the council had ‘maintained services to a good standard’ - up from 67%.

Satisfaction among the business community has also risen from 52% last year to 64% - the highest since the council started surveying its opinions in 2010.

Council priorities of supporting the economy; providing value for money services; providing affordable housing; improving health and wellbeing; and helping the community reduce its carbon footprint were reinforced by residents and businesses who were interviewed.

Councillor Wheeler added:

‘Whilst this research is a good indication that we are in tune with our population, there certainly is no room for complacency. Financial pressures on the council will continue, so our aim is to ensure that we continue to work efficiently and effectively, with whatever resources we have, so that we can provide the best services possible.”

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This page was last updated: 5 October 2017

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