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New Test and Trace Support Payment

Published: Monday, 12 October, 2020

The government has launched a new payment for those on low incomes who are unable to work while self-isolating.

Borough, district and city councils across Gloucestershire will be processing applications and making payments to those who:

  • have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;

  • are employed or self-employed;

  • are unable to work from home and will lose income as a result; and

  • are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.


Those who meet the criteria, and have been provided with an eight-character account reference from the NHS Test and Trace Service, will be eligible for a one-off payment of £500.

Local borough, district and city councils will be inviting applications from Monday 12 October 2020.

In an agreed statement, the Gloucestershire authorities’ chief finance officers said:

“It’s so important that we all follow the guidance to reduce Covid-19 infection rates as much as possible across Gloucestershire. Self-isolation is a key part of that and it is now a legal requirement to do so if you test positive for the virus or have received a notification from the NHS Track and Trace app. Obviously, this can place low-income households under added financial pressure, but it is hoped this support payment will go a long way in supporting those struggling financially to self-isolate swiftly and keep the virus from spreading further.”



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