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Householders warned about unsolicited solar PV letters

Published: Thursday, 29 March, 2018

Council tenants are being warned to ignore letters from a company claiming to offer a free solar panel check and service.

The letters, addressed to the `householder’ are from a company called ESE. It claims that solar PV warranties may be due to expire, and urges recipients to call a free number so they can be `validated’.

Stroud District Council’s housing department was alerted to the letter by a council tenant who phoned to see if the letter was genuine.

“All council homes that have solar panels installed are serviced and maintained by Low Carbon Exchange (LCX) on our behalf,” said Stroud District Council’s head of contract services, Joe Gordon.

“We’ve never heard of ESE and they certainly are not allowed to tamper with the council’s solar panels. Tenants should put the letters straight in their recycling bin,” he added.

A post on the council’s tenant services Facebook page to warn tenants not to ring ESE elicited a number of responses from both tenants and private householders claiming that they had received a similar letter.

Private householders who receive an unsolicited letter about their solar PV should check with their energy company or installer before taking up any offer.

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