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Energy rebate payments - update

Published: Friday, 10 June, 2022

If you do not pay your council tax by Direct Debit:

We have now processed £585,300 to almost 4,000 of our residents via our online portal. Payments will be in bank accounts over the next few days.

If you have submitted an application but not received payment yet, please be patient and avoid calling us if possible - the team is working hard to process payments as fast as possible.

We are required by the government to check and verify every application which can take up to 2 weeks to complete the process so please bear with us.

If you have not yet submitted your application, then please do so ASAP via this link:

Once the form has been submitted the verification process will take up to 2 weeks. We will contact you if we need more information to support your application.

If you pay your council tax by Direct Debit:

Most Direct Debit payers should have now received their £150 energy rebate.

It has not been possible to make a small number of payments for reasons such as the bank account name does not match the name on the council tax bill. Please note we are required to verify ALL details before payment can be made.
The team is working through these now and further payment runs are scheduled to pay these accounts over the coming weeks.

We will post updates here

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