Common complaints and solutions

Housing advice service

Due to the current situation, we are having to prioritise our housing advice service to respond to contacts from those who are currently homeless/imminently threatened with homelessness only.

If you attempt to contact us in relation to your Homeseekerplus application, banding decisions, or you require general housing advice there is likely to be a substantial delay in response. Up-to-date information will be made available at Homeseekerplus.co.uk and the ‘Help’ section may provide you with answers to any queries you may have.

We do appreciate your patience at this difficult time.

I don’t have a guarantor and/or a poor credit history

Private landlords normally don’t ask for a guarantor and will not always carry out a credit check so this may be a better option for you if you don’t have a guarantor or you have a poor credit history. Private landlords usually advertise through word of mouth, the small ads section of the newspaper or notice boards in shops. If you have found a property through a letting agent, the council’s Housing Advice Team may be able to arrange to pay a letting agent a bigger deposit instead of a guarantor through the Homelessness Prevention Fund. To see if you are eligible please email: homelessness.prevention@stroud.gov.uk.

I don’t have any furniture

There are a number of places you can either buy low cost furniture and/or organisations you can apply to for financial assistance to buy furniture.

  • Emmaus have shops all around Gloucestershire selling good quality second hand furniture items
  • The British Heart Foundation – 92-96 Northgate Street, Gloucester sell a range of items in their furniture and electrical shop
  • The Furniture Recycling Project in Gloucester (located at the bus station) has a range of low cost furniture and electrical goods for sale. The shop is open 9.30-5.00 Monday, 9-5 Tuesday-Thursday and 9.30-4.30 on Saturday

Will letting agents or landlords will accept housing benefit

Whether housing benefit is accepted will come down to individual landlords. The standard approach on many adverts for properties is “no DSS” but many landlords will decide on an individual basis who they will take on as a tenant. We would recommend visiting letting agents and arranging viewings in person rather than just searching for properties online.

If you are applying to the Homelessness Prevention Fund (HPF), landlords can request direct payment of your housing benefit to them.

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