What should I know about rent?

Your rent is charged in a 52 week payment cycle and is due weekly on a Monday in advance. The most popular way to pay is by monthly Direct Debit.

When do I pay my rent?

Your rent is due every week on a Monday. You must pay in advance to ensure that your rent does not go into arrears. If you wish to pay monthly this can be arranged with your Income Management Officer.

Who is responsible for paying my rent?

The person who signed the Tenancy Agreement or, in the case of a Joint Tenancy, then both tenants have equal responsibility

Direct deductions from your benefits

If you wish to pay your rent this way, then you must be in receipt of income-related benefits and be in rent arrears by at least eight weeks.  Speak to your Income Management Officer to discuss criteria and how it would impact on your budget.

How will I know if I am up to date with my payments?

You can check your rent statement online if you have a Tenants Online account. This is instantly accessible 24/7. Alternatively, you can request a statement from your Income Management Officer

What happens if I can’t afford my rent?

You put your tenancy at risk. Don’t panic though; if you’re having financial difficulties and are unable to pay, please do get in touch sooner rather than later.  Do not let matters get out of control. Your Income Management Officer will do everything they can to help you, as well as put you in touch with FREE services from independent and trained money advisors who can help you to manage your income and outgoings.

If you fall into rent arrears and do not address the situation, action will be taken and you may lose your home.

What should I do if I miss a payment?

Contact your Income Management Officer as soon as possible. They will discuss your situation and agree a payment plan which you must stick to.

Details of organisations that can advise on money matters can be found in Money Matters.