Our Service Standards

A yardstick against which we measure the quality and standard of our services to tenants

Our service standards cover:

• Leaseholders

  A high quality service for leaseholders

• Customer care

• Equality and Diversity

• Aids and Adaptations

• Allocations and Letting

• Anti-Social Behaviour

• Estate management

• Planned maintenance

• Tenant Involvement

• Rent and Income collection

• Tenancy management

• Repairs and Maintenance

• Communal cleaning

• Grounds Maintenance