Our Service Standards
A yardstick against which we measure the quality and standard of our services to tenants
Our service standards cover:
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Leaseholders
A high quality service for leaseholders
- Customer care
- Equality and Diversity
- Aids and Adaptations
- Allocations and Letting
- Anti-Social Behaviour
- Estate management
- Planned maintenance
- Tenant Involvement
- Rent and Income collection
- Tenancy management
- Repairs and Maintenance
- Communal cleaning
- Grounds Maintenance