Tenant publications

Leaflets, annual reports, service standards, policies and performance information.

Newsletters

Paganhill news

Keynotes

Keynotes autumn 2019

Keynotes winter 2018

Keynotes winter 2017/18

Keynotes summer 2017

Keynotes winter 2016

Tenancy conditions

Tenant survey reports

Leaflets

Userguides

CentaurPlus C17 series 2 (283 KB)
Drayton Digistat Wireless Thermostat (223 KB)
A guide to using electric storage heaters (4.3 MB)
Drayton Lifestyle timer control (7.1 MB)
hortstmann (Dimplex ashp) user guide (143 KB)
mitsubishi leaflet (basic).pptx (110 KB)
ST9100C-User-Guide (1.4 MB)
Moving home checklist (250 KB)
Fuse a plug (602 KB)
Florescent lights and starting motors (608 KB)
Condensation damp and mould advice (616 KB)
Bayonet Mount and Screw Fitting Light Bulbs (627 KB)
How to replace a sink plug (573 KB)
How to clean your shower head (602 KB)
Power cut and tripped switch (597 KB)
Replacing a toilet seat (599 KB)
Isolate a leak (402 KB)
How to unblock a sink (612 KB)
Turning off your water (580 KB)
How to unblock a toilet (601 KB)
Replacing washers in your tap (603 KB)

Policies

Our policies and procedures act as a framework for delivering services to tenants. We work closely with tenants and councillors to regularly review them and ensure we provide a fair and effective service.

Repairs and Maintenance (Sept 2017)
Damp and Mould (Sept 2017)
Income Collection and Recovery Policy (June 2021)
Compensation (June 2021)
Decanting Policy
Pet policy (November 2021)
Tenancy and Estates Management policy (October 2021)
Tenant Engagement Strategy (April 2022)
Decant Policy (April 2022)

Procedures

Procedures for your new service are coming soon

Annual reports

Every year we produce an annual report for our tenants. The report gives you information on our performance, how we spent our income, and improvements we have made over the last financial year.

Tenant scrutiny and inspection

Tenant inspection into renewable heating

Our Service Standards
Quality standards for our services