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Tenant publications

Leaflets, annual reports, service standards, policies and performance information.

Policies  

Our policies and procedures act as a framework for delivering services to tenants. We work closely with tenants and councillors to regularly review them and ensure we provide a fair and effective service.  

Keynotes  

Keynotes autumn 2019

Keynotes winter 2018 

Keynotes winter 2017/18   

Keynotes summer 2017    

Keynotes winter 2016 

Tenancy conditions  

Tenant survey reports 

Leaflets  

  

Userguides 

   

  

Policies 

Our policies and procedures act as a framework for delivering services to tenants. We work closely with tenants and councillors to regularly review them and ensure we provide a fair and effective service. 

 

Procedures 

  • Procedures for your new service are coming soon 

Annual reports 

Every year we produce an annual report for our tenants. The report gives you information on our performance, how we spent our income, and improvements we have made over the last financial year. 

Tenant scrutiny and inspection 

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