Tenant publications
Leaflets, annual reports, service standards, policies and performance information.
Policies
Our policies and procedures act as a framework for delivering services to tenants. We work closely with tenants and councillors to regularly review them and ensure we provide a fair and effective service.
Keynotes
Tenancy conditions
Tenant survey reports
Tenant Satisfaction (STAR) survey results for 2019 will be published shortly.
Leaflets
- Asbestos leaflet (2.9 MB)
- Tenants online help (2.8 MB)
- Combating condensation (3.0 MB)
Userguides
- CentaurPlus C17 series 2 (282.8 KB)
- Drayton Digistat Wireless Thermostat (222.5 KB)
- A guide to using electric storage heaters (4.3 MB)
- Drayton Lifestyle timer control (7.1 MB)
- hortstmann (Dimplex ashp) user guide.pdf (143.1 KB)
- mitsubishi leaflet (basic).pptx (109.8 KB)
- ST9100C-User-Guide.pdf (1.4 MB)
- Moving home checklist.pdf (250.5 KB)
Policies
Our policies and procedures act as a framework for delivering services to tenants. We work closely with tenants and councillors to regularly review them and ensure we provide a fair and effective service.
- Income Collection and Recovery Policy (June 2018)
- Compensation (Aug 2017)
- Decanting Policy
- Pet policy
Procedures
- Procedures for your new service are coming soon
Annual reports
Every year we produce an annual report for our tenants. The report gives you information on our performance, how we spent our income, and improvements we have made over the last financial year.