Tenant publications
Leaflets, annual reports, service standards, policies and performance information.
Policies
Our policies and procedures act as a framework for delivering services to tenants. We work closely with tenants and councillors to regularly review them and ensure we provide a fair and effective service.
Keynotes
Tenancy conditions
Tenant survey reports
Leaflets
- Asbestos leaflet (2.9 MB)
- Tenants online help (2.8 MB)
- Combating condensation (3.0 MB)
Userguides
- CentaurPlus C17 series 2 (283 KB)
- Drayton Digistat Wireless Thermostat (223 KB)
- A guide to using electric storage heaters (4.3 MB)
- Drayton Lifestyle timer control (7.1 MB)
- hortstmann (Dimplex ashp) user guide.pdf (143 KB)
- mitsubishi leaflet (basic).pptx (110 KB)
- ST9100C-User-Guide.pdf (1.4 MB)
- Moving home checklist.pdf (250 KB)
Policies
Our policies and procedures act as a framework for delivering services to tenants. We work closely with tenants and councillors to regularly review them and ensure we provide a fair and effective service.
- Repairs and Maintenance (Sept 2017)
- Damp and Mould (Sept 2017)
- Income Collection and Recovery Policy (June 2018)
- Compensation (Aug 2017)
- Decanting Policy
- Pet policy
Procedures
- Procedures for your new service are coming soon
Annual reports
Every year we produce an annual report for our tenants. The report gives you information on our performance, how we spent our income, and improvements we have made over the last financial year.
- Annual Report 2018-2019
- Annual Report 2017-2018
- Annual Report 2015-2016
- Annual Report 2014-2015
- Annual Report 2013-2014
- Annual Report 2012-2013