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Our COVID-19 working safely commitment

When we provide a service or carry out work in your home we will: 

  • Contact you in advance to explain what safety measures will be put in place.
  • Restrict work to emergency only in households where customers are symptomatic, self-isolating or shielding.
  • Carry out all work in line with Government Guidance.
  • Observe social distancing and avoid any contact wherever possible.
  • Wear the appropriate Personal Protective Equipment.
  • Maintain high levels of personal hygiene (washing hands or using sanitiser before we enter and after we leave your home).
  • Limit the number of staff working in your home.
  • Do everything we can to keep customers and colleagues safe.

When we visit or carry out work in your home:

  • Tell us if you are symptomatic, self-isolating or shielding.
  • Maintain social distancing wherever possible and throughout the duration of the visit.
  • Isolate in a separate room when the staff member attends and for the duration of the visit/works being undertaken.
  • Understand that if these safety requirements are not followed that our staff will be required to leave your home.

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