Our COVID-19 working safely commitment

When we provide a service or carry out work in your home we will: 

• Contact you in advance to explain what safety measures will be put in place.
• Restrict work to emergency only in households where customers are symptomatic, self-isolating or shielding.
• Carry out all work in line with Government Guidance.
• Observe social distancing and avoid any contact wherever possible.
• Wear the appropriate Personal Protective Equipment.
• Maintain high levels of personal hygiene (washing hands or using sanitiser before we enter and after we leave your home).
• Limit the number of staff working in your home.
• Do everything we can to keep customers and colleagues safe.

When we visit or carry out work in your home:

• Tell us if you are symptomatic, self-isolating or shielding.
• Maintain social distancing wherever possible and throughout the duration of the visit.
• Isolate in a separate room when the staff member attends and for the duration of the visit/works being undertaken.
• Understand that if these safety requirements are not followed that our staff will be required to leave your home.