Delivery of services following lockdown
We have been providing an emergency-only repairs service, but recent changes to guidance on working safely means we can work on wider issues of repairs and safety inspections, as long as they are in line with public health advice.
We are now beginning to deliver the services we have not been able to provide during this period. Extra safety measures are in place to protect you and our staff. This means that the way we work may be different and where it is possible to do so, some services will be provided without visiting your home.
Some services that will be starting up soon include planned investment, disrepair, adaptations, and improvements to communal areas.
We will continue to prioritise emergency repairs and essential safety work. We will not visit properties where residents are socially shielding or self-isolating - unless it is to fix a direct risk to the safety of the household.