Leaseholders service standard

We will provide a high quality service for leaseholders which recognises their needs are different to those of tenants.

We will provide you with accurate information about your responsibilities by:

Sending you a welcome letter
Making sure your service charge bill is accurate and fair
Sending you a service charge bill either annually or six monthly, depending on the terms of your lease
Consulting you on any major work that we plan to undertake to the building that will cost you more than £250
Consulting you on any long-term agreements (more than 12 months) for work, supplies or services that will cost you more than £100 per year
Giving you a dedicated contact number to query service charges and respond within 10 working days of any request
Keeping you up to date and consulting you on major issues that affect your lease