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Leaseholders service standard

We will provide a high quality service for leaseholders which recognises their needs are different to those of tenants.

We will provide you with accurate information about your responsibilities by:

  • Sending you a welcome letter
  • Making sure your service charge bill is accurate and fair
  • Sending you a service charge bill either annually or six monthly, depending on the terms of your lease
  • Consulting you on any major work that we plan to undertake to the building that will cost you more than £250
  • Consulting you on any long-term agreements (more than 12 months) for work, supplies or services that will cost you more than £100 per year
  • Giving you a dedicated contact number to query service charges and respond within 10 working days of any request
  • Keeping you up to date and consulting you on major issues that affect your lease

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