Skip to main content

Leaseholders service standard

We will provide a high quality service for leaseholders which recognises their needs are different to those of tenants.

We will provide you with accurate information about your responsibilities by:

  • Sending you a welcome letter
  • Making sure your service charge bill is accurate and fair
  • Sending you a service charge bill either annually or six monthly, depending on the terms of your lease
  • Consulting you on any major work that we plan to undertake to the building that will cost you more than £250
  • Consulting you on any long-term agreements (more than 12 months) for work, supplies or services that will cost you more than £100 per year
  • Giving you a dedicated contact number to query service charges and respond within 10 working days of any request
  • Keeping you up to date and consulting you on major issues that affect your lease

Share this page

We use cookies to improve user experience. If you continue, we will assume you are happy to accept cookies from this website. Continue