Complaints
We define a complaint as "an expression of dissatisfaction with the Council, its service or its staff".
When we receive a complaint from you, we will:
- reply to you fully within 10 working days. If we cannot respond fully in that time we
- will tell you who is dealing with your enquiry and when you can expect a full response
- investigate your complaint promptly
- put the matter right as soon as possible
- send you a written apology where we’re at fault
- learn from our mistakes and advise you of the changes we intend to make as a result of your complaint
- provide you with information about making a complaint to the Local Government Ombudsman if you are not happy with how we have handled your complaint
More information about making a complaint or giving feedback