Our leaseholders matter

The service standards set out below explain what level of service you can expect and what you can do if we let you down.

• Leaseholders service standard

  We will provide a high quality service for leaseholders which recognises their needs are different to those of tenants.

• Leaseholder compliments and complaints

  We welcome feedback, good or bad, and would like you to give us your views to help us improve our services.