Our leaseholders matter
The service standards set out below explain what level of service you can expect and what you can do if we let you down.
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Leaseholders service standard
We will provide a high quality service for leaseholders which recognises their needs are different to those of tenants.
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Leaseholder compliments and complaints
We welcome feedback, good or bad, and would like you to give us your views to help us improve our services.