Right to repair

If we do not carry out repairs as agreed you can, in certain circumstances, ask us to get another contractor instead.  If the second contractor does not do the repair in time, we will pay you compensation.  This is called 'Right to Repair'.

Only certain types of repairs are covered under the right to repair scheme. These are called qualifying repairs. They include insecure windows and doors, unsafe power sockets or electrical fittings, leaking roofs and broken entry phone systems.

A full list of the qualifying repairs is set out here 

A repair won't qualify for the scheme if:

  • it exceeds an estimated cost of £250, or
  • we aren't responsible for the repair
  • if you're not at home to let the contractor in as arranged

If you report a qualifying repair we will inspect it to check that it qualifies. If it doesn't, we will write to you and tell you.

If it does qualify, we will issue a repair notice to a contractor and send you a copy with information on how the right to repair scheme works. There will be a time limit (depending on the type of repair as set out by law) for the contractor to do the work.

If the repair work isn't done within the specified time limit, you need to tell us and we will ask for another contractor to do the work. If another contractor is available, we will issue a repair notice to them and send you a copy. We can only use contractors on our list.

If the second contractor doesn't do the repair work within the time limit, you'll get £10 in compensation. For every extra day you wait, you'll get another £2. The most compensation you can get for any one job is £50.

If you have any rent arrears, we can use the compensation to reduce the arrears rather than paying you the money.

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