Repairs you're responsible for

As a tenant you’re responsible for minor repairs and replacements*

You're also responsible for damage that you, your family, visitors, or pets have caused. This includes repairs caused by accidental damage, misuse or neglect, poor DIY and alterations made without permission.

We’ll charge you for any damages and subsequent repair work caused in these circumstances. These are called rechargeable repairs.

If a potentially chargeable repair is posing a health or safety risk then we’ll come and make the area safe. You’ll need to make your own arrangements to properly fix the damage.

Minor repairs, maintenance and replacements you’re responsible for:

  • damage caused by you, your family or visitors to your home.
  • lock changes.
  • decorating the inside of your home and keeping it in a good state of decoration.
  • woodwork and plaster.
  • providing and maintaining TV aerials (except shared services)
  • your own electrical appliances
  • garden fences and gates - except those connected to public land.
  • garden sheds and greenhouses
  • repairing and replacing small items such as keys, washing lines, WC seats and shower curtains (except those in shared areas such as Sheltered Schemes)
  • electric showers – except those installed by the Council or those not designated as tenant’s responsibility when they took on the tenancy

*we may use our discretion in circumstances where a tenant has a vulnerability

The inside decoration of your property is your responsibility.  You don't need permission to decorate your home, or carry out minor improvements such as putting up shelving.

If your décor is damaged through no fault of your own (e.g. because of fire, flood, storm or through work being carried out by us) we’ll give you a decoration voucher to help with the cost of redecorating.

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