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We endeavour to ensure good quality

All tenants who receive maintenance works will be encouraged to complete a resident satisfaction survey to help us improve our service.  The purpose of this is to see whether they felt the work was done properly and to their satisfaction.

We will ensure that all works are inspected once they have been completed.  Any issues with quality and standard of work arising from these inspections or, where a tenant has recorded dissatisfaction with the contractor's procedures and conduct will be referred to the relevant officer for investigation.

We will ensure that any necessary remedial work is carried out within a mutually agreed timescale.

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