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How do we decide which work should be done?

The work is based on the information gathered property surveys.  This information determines our improvement work schedules for the coming years.

Do you have to have the work done?

Some of the repairs have to be done, though we’ll try to be as flexible as we can when arranging times to carry out the work.

Essential jobs include:

  • health and safety maintenance, such as rewiring your home or carrying out fire safety works
  • refurbishing the outside of a block of flats or cladding a pair of houses where we’re unable to exclude single homes
  • work that’s needed to prevent further damage to your home, such as roof repairs

Central heating and kitchen improvements aren’t essential. You can choose not to have them although you'll be asked to sign a disclaimer form. However, we would advise that you agree to improvement work as this keeps you home up to the appropriate (decent home) standard. If you change your mind in the future, it may take time to rearrange the work.

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