Electrical and lighting

Common issues.

The socket outlets in your home will take square pin plugs containing a fuse.  You can get a new plug or fuse from your local hardware shop.

  • Remove the plug cover either by unscrewing it, or sliding the cover off the plug base, which is the main part with prongs for plugging into an outlet.
  • Use needle nose pliers to remove a blown fuse - the small, glass tube with metal ends on either side.
  • You can tell whether the fuse is blown by examining the glass tube. It will be dark and smudged, or the visible wire inside will be broken.
  • Insert a replacement fuse with an identical amp rating into the metal brackets of the fuse housing.
  • Replace the plug cover.

Do not overload plug sockets by using multiple plug adaptors.


Only replace a burnt-out fuse with an identical, matching fuse. If the device calls for a 3.5 amp fuse, use only a 3.5 amp fuse as a replacement. Failure to do so could cause a fire, property damage and death.


  • tamper with the electricity supplier's fuse and seals
  • take any action unless you are confident you can do it safely

Fluorescent tube - This is the long, thin type of light that you’ll usually find fitted to your kitchen ceiling. If the light starts to flicker, or if only one end of the tube works, it’s likely the starter will need to be replaced. If the light doesn't turn on at all then you’ll need to replace the tube itself.

Removing the Tube

  • Clear the floor area and make sure all children and pets are out of the room.
  • Turn off the light switch and allow the tube to cool for several minutes.
  • Turn off the main power switch for the circuit, located in your home's central consumer unit.
  • Place a ladder directly underneath the fluorescent bulb.
  • If the light has a cover (Diffuser), you’ll need to remove this first.
  • Some covers are held in place by screws at either end of the fitting so unscrew them with a suitable-sized screwdriver.
  • Gently push upward on the cover and tilt it toward you. It should then come away quite easily.
  • Hold the edges of the tube gently and twist it toward you to release.
  • Some fitting have tubes that need the end support brackets gently pulling apart to release the bulb.
  • Be sure you don’t put pressure in the middle of the tube so as not to break it.

Fitting the new Tube

  • Your old bulb should have the size and power rating printed on one end. This will help you to buy the correct replacement.
  • Slide the new fluorescent tube into the fitting by lining up the grooves on the end of the bulb and gently slotting it into place.
  • Twist the tube to lock it in.
  • Replace the cover.
  •  Turn the main circuit and light switch back on.

What if the light still doesn't work? - You'll need to replace the starter.

  • The starter is a small cylinder shape located in one end of the fitting.
  • You’ll need to turn the power off and remove the cover again to see it.
  • Press the starter inward, turn it anti-clockwise and pull it out of the fitting.
  • The details of what starter you need to get will be printed on the old one.
  • Insert the new starter, push it into place, and turn it clockwise to lock it in.

Disposing and Safety Precautions

  • Fluorescent tubes contain a small amount of mercury, which can be toxic if overexposed to it.
  • You’ll need to dispose of the old tube at your local recycling centre.
  • Alternatively, some DIY stores such as B&Q and Homebase will also dispose of them for you. Check with them first.
  • If the tube breaks, quickly make sure that no one else is in the room.
  • Turn off any heating or AC in that room and open all of the doors and windows for 10 minutes for ventilation.
  • Carefully remove the broken pieces and put them into a sealable bag.
  • Clean any hard surface with a damp paper towel or rag. Make sure you dispose of that towel or rag in the sealable bag as well.

Do not ever vacuum any broken fluorescent tubes.

Reset a tripped switch - after a power outage find your consumer unit (fuse board) and check that all the switches are in the up position. 

  • If  the RCD’s (blue arrow)  are in the down position, put all the switches down and then press the RCD up.

  • After that position all the MBC (orange arrow) switches into the on position and the power should return.
  • If the RCD trips out when you turn on your MCB you will find the location of faulty appliance (from the MCB label).
  • Turn off and unplug every appliance in the fault area and reset the consumer unit/fuse board as directed above. 
  • Go back to the fault area and turn on each appliance individually.  When you reach the faulty appliance the fuse board will trip again and you’ll know you’ve identified the fault.

If you’ve followed these steps and found that your power outing is still not working then please contact us.

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