Check your repairs rights and responsibilities
Details of what we and you are responsible for.
Repair area |
Us |
You |
Qualification |
| Baths | ✓ | Except unblocking wastes (potential recharge) | |
| Carpentry | ✓ | ||
| Chains and plugs | ✓ | On basins, baths and sinks | |
| Chimneys | ✓ | ||
| Communal areas | ✓ | ||
| Condensation and damp | ✓ | Advice on how to manage condensation | |
| Decoration (external) | ✓ | ||
| Decoration (internal) | ✓ | Except when damage is caused by a structural defect. You must get prior permission from your NMO if you wish to lay laminate flooring. | |
| Domestic appliances | ✓ | Such as cookers, fridges, washing machines, dishwashers | |
| Doors | ✓ |
Internal and external including frames, hinges, door jambs You will be recharged if your keys to the main entrance doors are lost or you require a lock change because you have given someone your keys. You can take out insurance to cover this. |
|
| Drains | ✓ | Unless it is a shared drain in which case you must contact Severn Trent on 0800 783 4444 | |
| Drains | ✓ | Unless blocked by leaves, sanitary products, wipes or fats (potential recharge) | |
| External timbers elements | ✓ | ||
| Floor covering | ✓ | Including adapting doors to accommodate carpets | |
| Front door lock | ✓ | Except communal locks | |
| Fences and gates | ✓ | Except if it backs onto public footpath or highway | |
| Fire grates and surrounds | ✓ | If you have an open fire you are responsible for getting in swept by a certified chimney sweep and sending the certificate to your Neighbourhood Management Officer | |
| Fixtures and fittings | ✓ | Such as coat hooks, curtains, curtain rails | |
| Floorboards | ✓ | ||
| Garages | ✓ | ||
| Gardening maintenance | ✓ | Including dustbins and refuse areas | |
| Gas | ✓ | ||
| Glazing | ✓ | Except following criminal damage and you must get a crime number from the police |
|
| Hand basins | ✓ | Except unblocking wastes (potential recharge) | |
| Heating | ✓ | Any type of heating | |
| Hot water heaters | ✓ | Including cylinder jackets | |
| Immersion heaters | ✓ | ||
| Internal door locks | ✓ | ||
| Kitchens | ✓ | Except domestic appliances | |
| Lights | ✓ | Except dimmer switched and florescent light bulbs | |
| Loss of keys | ✓ | Including repairs to forced entry if you get locked out | |
| Mould | ✓ | Advice on treating mould | |
| Out buildings | ✓ | Brick or concrete. In the case of outbuildings such as WCs, we will not carry out a repair - we will remove it. | |
| Paths | ✓ | Including steps, footpaths and ramps | |
| Pests | ✓ | e.g. By ants, wasps, bees, cockroaches, mice, rats or bedbugs. See Pest control | |
| Plastering | ✓ | ||
| Plumbing repairs and leaks | ✓ | Except for washing machines and dishwashers | |
| Porches | ✓ | ||
| Re-lighting pilot lights | ✓ | Including the resetting of any heating controls or programmers | |
| Re-washer taps | ✓ | ||
| Roofs | ✓ | ||
| Sink units | ✓ | Except unblocking wastes (potential recharge) | |
| Skirting boards | ✓ | ||
| Stairs | ✓ | ||
| Switches and sockets | ✓ | Except dimmer switches | |
| Telephone points | ✓ | ||
| TV aerials and sockets | ✓ | Unless communal | |
| Washing lines | ✓ | Unless communal area | |
| WC seats | ✓ | ||
| Windows | ✓ | Including window sills, catches, sash cords and frames | |
| Worktops | ✓ | ||
| Wooden Sheds | ✓ |