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Tenant Satisfaction Measures (TSM) Survey - Nov/Dec 2023


Tenant Satisfaction Measures (TSM) Survey

We’re excited to say our 2023 TSM Telephone Survey is about to get underway!

What is it?

Our forthcoming Tenant Satisfaction Measures (TSM) Telephone Survey is part of a new annual tenant satisfaction survey recently introduced by the Regulator of Social Housing. We’ve employed a specialist company called ARP Research to carry out the surveys for us.

If you’re randomly selected to take part, it gives you the chance to tell us what you think about your home and the services we provide. It should only take around ten minutes of your time. The survey is carried out by telephone and if you are called, the number you will see is 01908 278310, from the Prevision Research call centre in Milton Keynes.

The aim is to survey a random sample of 540 residents to reach the number of responses required by the regulator.

When will I be contacted?

Calls will be made between 20 November and 8 December, at anytime between 9.30 am and 9.00 pm, Monday to Friday.

Do I get anything?

The survey gives you a real chance to express your views about how we work and the services you have experienced. The information you provide will help us to identify where we need to make improvements, meaning you’ll have the opportunity to shape our future plans

Won't you know what I said?

The surveys are strictly confidential, and your responses will be given back to us anonymously, without your name or other identifying information.

What about data protection, GDPR and Quality Standards?

ARP Research and Prevision are company partner members of the Market Research Society and are registered with the Information Commissioners Office.  In line with the Data Protection Act they are not permitted to release any details that would allow an individual to be identified.  

Is there more information?

See Frequently Asked Questions (FAQs) here

Who should I contact at Stroud District Council (SDC) or ARP Research if I've got more questions?

If you have any queries about this survey, please contact ARP Research on Freephone 0800 020 9564, or email  Alternatively you can contact SDC on 01453 766 321 or email

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