Our customer care standard
We will treat all residents politely, fairly and professionally.
In addition to repairs, neighbourhood and income management officers, Tenant Services employs contractors to carry out the majority of repairs and maintenance work on SDC properties. When a member of staff or contractor visits you at home please remember to ask to see their ID card.
Our customer care service standard
Our customers can expect to:
- be treated with courtesy and respect at all times
- deal with staff who know what you are talking about
- have straight answers to straight questions
- expect to have promises to be kept
- have matters put right if they are not happy
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Customer care service and performance standard
Our customer care standard sets out what you can expect when we have contact with you.