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Stroud tenant voice provides a range of opportunities for you to tell us your views and help us improve our services.

Shaping our services

There are lots of ways for you to get involved and have real influence on the types of services we provide and the role we play in your community.  Your views matter to us and there are a number of ways in which you can have your say or get involved:

 

Mike Richter and Becky Adams are currently the Tenants' Voice, representing 7,000 Stroud District Council tenants at Housing Committee meetings.

Following a recruitment drive in which involved tenants fully participated, representatives Mike and Becky were co-opted to the council's housing committee in October 2021.

As the Tenants’ Voice Becky and Mike can help to make a difference to our landlord services by debating current and new strategic plans with councillors. This in turn helps to determine councillors’ decisions on ways to improve repairs and other housing services.

As part of their role, Mike and Becky take part in tenant events and gather tenants' comments about Housing Services so that they can share tenants’ experiences and views during discussions about a variety of housing issues.

They also ‘pick up’ individual tenants’ comments and messages about housing services left on the Tenants’ Voice mobile phone 07970952214. Alternatively, tenants can write to Mike and Becky via email volu524@gmail.com

At present, the Tenants’ Voice representatives are also involved in two housing committee task & finish scrutiny groups. Becky has joined the group concentrating on the repairs service, while Mike has become part of the group focusing on retrofit and energy efficiency.

Please be aware that Mike and Becky’s role does not involve the take up of individual tenant’s complaints. Complaints can be raised through the council’s complaints procedures

 

All Pulling Together - Stonehouse
1 Park Parade, Stonehouse, Gloucestershire GL10 2DB

T. 01453 822705

Facebook
Website

GL11 Project - Cam & Dursley
Fairmead, Cam GL11 5JS

T. 01453 548 530

Facebook
Website

Middle of the Hill Community Group (MHCG)

Nouncells Cross, Stroud GL5 1LU

T. 07707 126 628

Facebook

Paganhill Community Group CIC

The Octagon, Farmhill Lane, Stroud GL5 4BX

Website

Facebook

What does the housing committee do?

There are 12 councillors on the housing committee who monitor the work done by tenant services, ensure tenants’ money is being well spent, and that services are of a good standard.

They also decide on multi-million pound projects such as the building of new council homes, and the modernisation of the council’s sheltered accommodation.

Your tenant representatives, known as the Tenants' Voice, also attend the housing committee.  They bring your (tenants’) views about our services (to you) directly to the discussions.  You can see these discussions from the comfort of your home by clicking onto a webcast of each meeting.

Stroud District Council is one of the few councils in the country where tenants are involved in helping to shape the future of social housing at such a high level.

Deadline for comments: 6pm on the day of the Housing Committee meeting.

Why not come along to a fun, informal and family friendly day near you to meet our staff and have your say to help us improve our services and make the right decisions for you.  

Lockdown during 2020 and early 2021 made it difficult for tenants to go to the local tip, and keep their gardens tidy so at the suggestion of one of our Neighbourhood Ambassadors, David Martin-Goff, we hosted a mini Love Where You Live event at Brimley in Leonard Stanley.  As part of this initiative, we arranged for a skip to be sited in the street so local tenants could benefit from a bulky waste amnesty.  This was very well received by the community as can be seen from some of the comments David received.

David Martin-Goff pictured in front of the skip

 

 

 

We support tenants to take an in-depth independent look at the services we provide and hold us to account, as part of the tenant scrutiny co-regulation process.  Call 01453 754113 for more information.

So that we can include as many tenants as possible in our consultations on the design and delivery of our services to you, we are planning a programme of digital consultation through social media.  As a 24/7 communication tool, social media gives those of you with busy lives or limited access to transport an opportunity to have your say at your convenience.  In the meantime, we use our SDC Housing Facebook page to keep you up-to-date with our news.  If you 'like us' you will be able to follow our news feed.

 

From time to time we will ask you how satisfied you are with our services.  Have your say from your own armchair and take a few minutes to give us your views.  The results from the satisfaction of tenants and residents (STAR) survey

can be found on our Tenant publications page.

Stroud tenant voice picked for national role

We are delighted to announce that Ian Allan, an SDC tenant has been accepted onto the Social Housing Quality Residents Panel which was officially launched in December 2022.

The panel, which comprises 250 social housing residents from across the country, advises on developing upcoming Housing legislation.  Their aim is to drive up the quality of social housing by sharing their experiences with ministers.  In this way, resident voices inform policy change and shape the government’s plans in the reform of social housing.  More about Ian and his role within the panel can be found in a recent press release https://www.stroud.gov.uk/news-archive/stroud-tenant-voice-picked-for-national-role.

This ‘hands on’ involvement role would see you trained up to look at our repairs and maintenance services in more detail.  In this role you would inspect the quality of the work carried out and the contractor’s level of customer service to the householder.  You would report on how well we are doing and make suggestions on how we can improve.  Call 01453 754113 for more information.

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