Stroud tenant voice provides a range of opportunities for you to tell us your views and help us improve our services.
Shaping our services
There are lots of ways for you to get involved and have real influence on the types of services we provide and the role we play in your community. Your views matter to us and there are a number of ways in which you can have your say or get involved:
This ‘hands on’ involvement role would see you trained up to look at our repairs and maintenance services in more detail. Volunteers in this role, can be tenants or leaseholders.
As a Tenant Repairs Inspector, you'll be working closely with our Maintenance and Voids Officers, carrying out independent inspections on properties after a repair has been carried out, or before a property is handed over to a new tenant.
You'll be checking that the standard of workmanship is acceptable, and, that contractors are polite, turn up on time and show I.D. You would report on how well we are doing and make suggestions on how we can improve. Call 01453 754113 for more information.
Neighbourhood Ambassadors are volunteer tenants who act as a link between the council and their neighbours. Their role involves being the eyes and ears of their community so that any concerns can be brought to our attention for us to resolve. Concerns often include problems with refuse, grass cutting and communal cleaning for instance. Just as importantly, Neighbourhood Ambassadors highlights their community achievements and celebrations.
Neighbourhood Ambassadors support their neighbours by using their knowledge of council services to ‘signpost’ them to the most appropriate officer or service for advice. They meet with the Tenants’ Voice representatives to discuss proposed changes to housing strategies prior to Housing Committee debate. As a result of listening to the Neighbourhood Ambassadors’ views and comments, the Tenants’ Voice representatives can speak up on behalf of tenants’ at the Housing Committee.
Before the Covid-19 pandemic Neighbourhood Ambassadors could also take part in estate walkabouts with their local Neighbourhood Management Officer as well as promote their activities at tenant events but such activities are ‘on hold’ for the moment.
Normally, tenant volunteer training is given in the form of shadowing (teams such as the Repairs Call Centre), short workshops on a range of tenancy management topics along with news updates at volunteer tenant meetings. For the duration of the Covid-19 pandemic however, volunteer tenant training and meetings will be via online platforms.
What do the Neighbourhood Ambassadors get out of it?
They get to:
- meet new people, both officers and tenants with similar interests and aspirations
- learn about the different areas of Tenant Services and social housing in general
- join with other volunteer tenants and influencing housing strategy via Tenants’ Voice representatives
- take part in more ‘fun’ tenant events
- make a positive difference in your community
If you would like more information about becoming a Neighbourhood Ambassador or setting up a local resident association, please email your Neighbourhood Management Officer or firstname.lastname@example.org. We would be delighted to hear from you.
There are two Tenants' Voice representatives; they are currently Leticia Gardiner and Sandra Longstreth (pictured above).
Leticia and Sandra were co-opted to the council's housing committee as the Tenants' Voice following a recruitment drive in which involved tenants fully participated.
As part of their role, Leticia and Sandra take part in tenant events and join Tenant Neighbourhood Ambassador meetings so that they can keep in touch with what tenants think and say about Stroud District Council’s housing services. They also listen to the messages about housing services that individual tenants can leave on their mobile phones, 07970952205 (Leticia) / 07970952214 (Sandra). If preferred, tenants can write to them via email email@example.com. Alternative communication channels, such as an e-form or confidential postal address are also available.
As the Tenants' Voice, Leticia and Sandra will take tenants’ comments to housing committee meetings and use them to debate with, and influence councillors when making decisions that affect our services to you. For more details visit ‘Have your say on Housing matters’
Why not join your local resident association and work with your neighbours to improve your community? Currently, there are resident associations in:
- Sunnyhill, Cashes Green, Stroud
- Middle of the Hill Community Group, Nouncell’s Cross, Stroud. Please visit their Facebook Page.
- Top of Town, Stroud (ToTCA)
- Woodfields, Cam
If you would like more information about setting up a local resident association, please speak to your Neighbourhood Management Officer for advice.
We often have informal and family friendly events where you can meet and chat informally with other tenants and staff. Cafe Conversations (see below) is just one of such events.
Do look out for more dates and details of forthcoming resident involvement events on our Facebook page SDC Housing, too.
Email: firstname.lastname@example.org or ring 01453 754164 to find out when the next Conversation Cafés are planned.
So that we can include as many tenants as possible in our consultations on the design and delivery of our services to you, we are planning a programme of digital consultation through social media. As a 24/7 communication tool, social media gives those of you with busy lives or limited access to transport an opportunity to have your say at your convenience. In the meantime, we use our SDC Housing Facebook page to keep you up-to-date with our news. If you 'like us' you will be able to follow our news feed.
From time to time we will ask you how satisfied you are with our services. Have your say from your own armchair and take a few minutes to give us your views.
Tenant survey reports (STAR Survey) can be found on our Tenant publications page.
What does the housing committee do?
There are 12 councillors on the housing committee who monitor the work done by tenant services, ensure tenants’ money is being well spent, and that services are of a good standard.
They also decide on multi-million pound projects such as the building of new council homes, and the modernisation of the council’s sheltered accommodation.
Your tenant representatives, known as the Tenants' Voice, also attend the housing committee. They bring your (tenants’) views about our services (to you) directly to the discussions. You can see these discussions from the comfort of your home by clicking onto a webcast of each meeting.
Stroud District Council is one of the few councils in the country where tenants are involved in helping to shape the future of social housing at such a high level.
Deadline for comments: 6pm on the day of the Housing Committee meeting.
Why not come along to a fun, informal and family friendly day near you to meet our staff and have your say to help us improve our services and make the right decisions for you. Dates will be advertised here, and in our newsletter, Keynotes.