Focus Groups - led by tenants

Short-term Focus Groups are an opportunity for tenants to ‘investigate an area of our services and act as critical friends; improving services to tenants.

Sheltered Communal Facilities

Currently, a tenant focus group is looking at communal facilities in sheltered schemes.  The group wants to learn why last year’s tenant satisfaction survey revealed dissatisfaction with some communal facilities, such as lounges and kitchens etc. To help their understanding they would like to hear sheltered tenants' experiences and suggestions via this short survey.*

*Survey respondents will not be required to provide their names or any other confidential information.

The survey will be open until Thursday, 30th April.  Thereafter, a summary of the survey results will be collated for the focus group’s consideration so that they can make recommendations aimed at increasing tenants' satisfaction with this area of the service.

A report of the summarised survey results along with focus group recommendations and action plan will be published on this website.

If you would like more information about involved tenant focus groups, please email

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