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Focus Groups - led by tenants

Short-term Focus Groups are an opportunity for tenants to ‘investigate an area of our services and act as critical friends; improving services to tenants.

Sheltered Communal Facilities

Currently, a tenant focus group is looking at communal facilities in sheltered schemes.  The group wants to learn why last year’s tenant satisfaction survey revealed dissatisfaction with some communal facilities, such as lounges and kitchens etc. To help their understanding they would like to hear sheltered tenants' experiences and suggestions via this short survey.*

*Survey respondents will not be required to provide their names or any other confidential information.

The survey will be open until Thursday, 30th April.  Thereafter, a summary of the survey results will be collated for the focus group’s consideration so that they can make recommendations aimed at increasing tenants' satisfaction with this area of the service.

A report of the summarised survey results along with focus group recommendations and action plan will be published on this website.

If you would like more information about involved tenant focus groups, please email christine.welsh@stroud.gov.uk

This ‘hands on’ involvement role would see you trained up to look at our repairs and maintenance services in more detail.  In this role you would inspect the quality of the work carried out and the contractor’s level of customer service to the householder.  You would report on how well we are doing and make suggestions on how we can improve.  Call 01453 754113 for more information.

Resident associations

Join your local resident association and work with your neighbours to improve your community. Currently, there are resident associations in:

  • Sunnyhill, Cashes Green, Stroud
  • Nouncell’s Cross, Stroud
  • Top of the Hill, Stroud
  • Woodfields, Cam

If you don't have a local representative resident group you can set one up.  Call your Neighbourhood Management Officer for advice.

Neighbourhood Ambassadors

Neighbourhood Ambassadors act as a voice for their neighbourhood. If you'd like to be the eyes and ears on housing matters for your neighbourhood, why not get in touch?  So far we the following neighbourhoods are represented by neighbourhood ambassadors

  • Central Road, Downfield, Stroud

All Pulling Together - Stonehouse
1 Park Parade, Stonehouse, Gloucestershire GL10 2DB

T. 01453 822705

Facebook
Website

 

GL11 Project - Cam & Dursley
Fairmead, Cam GL11 5JS

T. 01453 548 530

Facebook
Website

 

Nouncell's Cross Community Room

Nouncell's Cross

Old Bisley Road

Stroud

M. 07715349567

So that we can include as many tenants as possible in our consultations on the design and delivery of our services to you, we are planning a programme of digital consultation through social media.  As a 24/7 communication tool, social media gives those of you with busy lives or limited access to transport an opportunity to have your say at your convenience.  In the meantime, we use our SDC Housing Facebook page to keep you up-to-date with our news.  If you 'like us' you will be able to follow our news feed.

 

The council housing committee has two tenant representatives, Ian Allan and Sadie Tazewell.

 

They want to hear your views* about how the council is performing as your landlord and can be contacted via email StroudTenRep@outlook.com or the e- form below.  Alternatively, write to them, courtesy of Tenant Services at Stroud District Council.

As your representatives, Ian and Sadie will take your comments to housing committee meetings and use them to debate with, and influence councillors when making decisions that affect our services to you.

Read the papers that committee members receive and will discuss at the next meeting.

What does the housing committee do?

There are 12 councillors on the housing committee who monitor the work done by tenant services, ensure tenants’ money is being well spent, and that services are of a good standard.

They also decide on multi-million pound projects such as the building of new council homes, and the modernisation of the council’s sheltered accommodation.

Your tenant representatives, Ian and Sadie, also attend the housing committee.  They bring your (tenants’) views directly to the discussions.

Stroud District Council is one of the few councils in the country where tenants are involved in helping to shape the future of social housing at such a high level.

Deadline for comments: 6pm on the day of the Housing Committee meeting.

Comments for the housing committee

Please continue to report issues to us, however it may take us longer than usual to respond to your request.

Personal data is processed in accordance with the Council’s Privacy Notice. Please see Sections 1 to 10 and section 11 for details.

 *Please be aware that Ian and Sadie's role does not involve the take up of tenants' complaints.  Any complaints should be raised through the council's complaints procedure.

 

We support tenants to take an in-depth independent look at the services we provide and hold us to account, as part of the tenant scrutiny co-regulation process.  Call 01453 754113 for more information.

Tenants can influence the decisions we make in designing and delivering a range of services.  Call 01453 754113 for more information.

A good opportunity for you to let us know about issues affecting you and your neighbourhood.  If you would like to join in, please contact your Neighbourhood Management Officer.  Details of upcoming dates and times can be seen below.

  

From time to time we will ask you how satisfied you are with our services.  Have your say from your own armchair and take a few minutes to give us your views.  Tenant survey reports.

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