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How can we improve?

To keep you informed about how well we're doing and to help us pinpoint areas where we can improve, we publish the following performance measures each year.

  • % of complaints replied to within 10 working days
  • average resident satisfaction out of 10 for how we handled the complaint
  • number of complaints received
  • number of compliments received
  • details of changes we’ve introduced as a result of customer feedback

See Tenant Services Annual Report for 2017/18

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